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D
Debbie @ Bella
Participant
June 5, 2023
Question

inDesign not opening after update to Ventura 13.4

  • June 5, 2023
  • 4 replies
  • 1403 views

I've just updated my Macbook Pro M1 to Ventura 13.4 and now whien I attempt to open InDesign I get the following error:

 

Startup Alert

Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign.

 

Click More Info for instructions on correcting the Preferences folder permission settings.

 

More info takes me here:

https://helpx.adobe.com/indesign/kb/preferences-folder-read-only-issue.html

 

However, none of the three folders mentioned in the instructions exist on my computer:

 

/Users/design/Library/Preferences/Adobe InDesign
/Users/design/Library/Caches/Adobe InDesign
/Users/design/Library/Application Support

 

Even tried showing hidden files and looking ofr the manually.

 

Aditionally I've uninstalled and reinstalled InDesign, but still get the same message.

 

Any clues??

 

 

 

 

 

This topic has been closed for replies.

4 replies

M
mikem92745975
Participant
September 18, 2023

I'm having the same issue. None of the suggestions work. I also don't have the file structure provided by Adobe. There's literally not a Library folder under my user account. 

leo.r
Community Expert
leo.rCommunity Expert
Community Expert
September 18, 2023

if you're not running the latest Ventura version, macOS 13.5.2 then update - it fixed various issues for many users.

 

also, Apple conveniently hides user's Library folder by default. to reveal, open your user folder in the Finder (Cmd-Shift-H) > open View Options (Cmd-J) > check Show Library Folder

    W
    werksfarbe
    Participant
    August 7, 2023

    hi,
    I have the same problem. The old version (InDesing 18.4) works.

    T
    Test Screen Name
    Legend
    June 5, 2023

    You say the folder /Users/design/Library/Preferences/Adobe InDesign does not exist. Does the folder /Users/design/Library/Preferences exist? Or is that missing too?

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 5, 2023

    Provide full disk access to InDesign and then try. See the article to know how to do that

    https://cleanerone.trendmicro.com/blog/what-is-full-disk-access-how-to-enable-macos/

    -Manan

     

    -Manan
      D
      Debbie @ BellaAuthor
      Participant
      June 5, 2023

      Thanks Manan. 

       

      No this didn't resolve, but on restarting the computer, Creative Cloud indicated that it was missing/damaged. So now trying re-install Creative Cloud without too much success.

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      June 5, 2023

      Reinstalling rarely fixes everything - you can do a complete reinstall using the
      Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

       

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