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NetPixel Studio
Known Participant
March 21, 2025
Question

Indesign not responding after export PDF - it freezes for a long time

  • March 21, 2025
  • 3 replies
  • 922 views

This is a problem that existed in Indesign in the last years and I don't know how to overcome.

 

I have a 150 page price list. Every product has an image and there are 2x7 cells on a page, totalling 740 cells. I have 21 layers, each layer representing different currencies and different languages.

When exporting I turn on-off some layers to generate the correct PDF's.

 

After the first export is finished, Indesign hangs (not responding) for a half minute. After consecutive exports are finished, the hang time is gradually increased, reaching several minutes. Therefore an export session is a painfully slow and annoying task.

I am experiencing the same with all big documents (I am making product catalogues of 150+ pages).

I think, Indesign has serious memory leaks and bugs related to export PDF. These "reset settings" and "save to idml" things aren't working. Should I send my indd files to Adobe to reproduce the trouble for the developers? If I foresee correctly, next year, when we will have 300+ products in a catalogue, the export will take much more longer time.

3 replies

Participating Frequently
September 12, 2025

Have you found any fixes? I have this issue too but on files with way fewer pages. For me it just hangs and never finishes. I have to force quit, get rid of the temp file and the PDF it was trying to create as it's just an empty shell. Then I have to export the PDF to a different folder altogether to get it to work. Not 100% sure what's causing it but I have my suspicions that it might be related to that export to Adobe express dialog box that pops up every time I make my PDFs.

Barb Binder
Community Expert
Community Expert
September 12, 2025

Hi User2819:

 

Are you saying that in Adobe InDesign, choosing File > Export to Adobe PDF (Print) or Adobe PDF (Interactive) is bringing up an Adobe Express dialog box?

 

If yes, can you please share screenshots of the process?

 

~Barb

~Barb at Rocky Mountain Training
Participating Frequently
September 12, 2025

No not a dialog box to create the PDF. It's a bar at the bottom similar to the one we were getting for the AI stuff that we were able to get rid of. This happens every time I generate any PDF.

Community Expert
March 23, 2025

Hello - I'd start by exporting half the pages, 50% to see if it hangs on each side or just 1 side. 

If it's only hanging on 1 side then keep halving your document output until you find the culprit page(s) 

If it hangs page 1-50 out of 100 try exporting 1-25 the 26-50 for example - see if it's any faster or still getting the lag.

You might track something down

Could you also try doing File>Package and package the file to another folder locally on your SSD.

 

Here's some other ideas

Clear InDesign's Recovery Data & Cache

Close InDesign

Go to similar to this: C:\Users\[YourUsername]\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches

Delete everything inside the Caches folder

Restart InDesign and try again

 

As a Test create a new PDF preset to test with

Adjust the PDF Export Settings
Try using PDF/X-4 instead of High-Quality Print.

Disable Optimise for Fast Web View in the export settings

If using Acrobat Layers, turn that off

Reduce Downsampling settings (change images to 225 ppi (should be fine for most commercial printing - you can increase this to higher later on to see if it's causing issues for now set it a bit lower maybe).

If using Transparency Flattening, set it to Medium or High

 

Disable Background Export
Instead of exporting in the background, try disabling it:

https://creativepro.com/a-new-workaround-for-that-pesky-background-export-issue/

 

 

Try resetting your preferences:
Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

 

 

 

Robert at ID-Tasker
Legend
March 21, 2025

What platform, OS and InDesign versions? 

 

Do your files are stored locally - or on a server / cloud? 

 

Hardware configuration? 

 

Unfortunately, we are not mind readers... 

 

NetPixel Studio
Known Participant
March 23, 2025

Sorry, totally forgot the environment specs...
OS: Windows 10, everything latest (auto updates).
Indesign version: latest (auto updates, currently 20.2).
PC: Intel i9, 13th gen. 64 GB RAM; NVIDIA GeForce RTX 4060, 12 GB RAM
Storage (where indd and the linked files sit): fast local SSD

Robert at ID-Tasker
Legend
March 23, 2025

Great, thanks - now we can start brainstorming 😉 

 

I'll start from the basics - how do you save your files? Just by using Save - or do you do Save As with a new name - every day or a few days - depends on the number of changes?