InDesign Not Responding on launch

Forum|Forum|7 years ago
November 23, 2018
2 replies
1132 views

Hi! I recently installed the latest trial version of InDesign CC 2019, but I noticed I could never get past a few seconds of actions with Indesign without it freezing indefinitely on me.

I am forced to end the task every time I try to restart.

I tried to install other versions of InDesign, hoping an older version would work,but they all do the same thing freezing indefinitely.

InDesign won't let me open documents or perform any actions without freezing.

Is there a program or action interfering with InDesign? Adobe CC also stopped working at the same time, and am now stuck in a repair loop.

Any help would be greatly appreciated on this issue.

This topic has been closed for replies.

J

josandeluna

Participant

I have the same question and problem, can anyone help mi with this issue . Thanks

Srishti Bali

Community Manager

Hi Josan,

We are extremely sorry to hear about this. I would request if you can share a few more details like:

Operating system(Exact Version of Windows/MAC)
Version of InDesign
Crash Report(MAC)/ Event Viewer log(Windows)

Regards,

Srishti

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this. I would request if can share a screenshot of Event Viewer logs showing InDesign error and Faulty Module.

Regards,

Srishti

rokec70749246Author

Participating Frequently

Hi, my trial for Adobe InDesign just expired, but I tried to open it again. I cleared my Event Logs just before opening it to ensure I saw only the newest events.

I also checked the Old Event Logs, but there are no errors that show up under "InDesign," instead it caused Adobe CC to prompt me to either "quit" or "repair" stating that Adobe CC is needed to resolve an issue.

Is there anything else I can do? I tried to download and install an older version of InDesign, particularly Ver 13, but it also shows up as "Not Responding" after launch in the Task Manager.