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M
mapleteapress
Participant
September 26, 2022
Answered

Indesign not responding when I try to open a file after altering my Adobe plan.

  • September 26, 2022
  • 3 replies
  • 396 views

I recently made some changes to my Adobe CC account (over the phone) and now whenever I try to open either an existing Indesign file or create a new one, I get a beachball and nothing happens. when I hover over the app logo in the doc it says the app is not responding. It stays like that until I force quit the app. It's the same for Photoshop and Ilustrator.

I'm using a Mac mini (late 2012).

This topic has been closed for replies.
Correct answer Peter Spier

Also, have you tied logging out of the CC Desktop app and then logging in again?

3 replies

BobLevine
Community Expert
BobLevineCommunity Expert
Community Expert
September 26, 2022

That sounds more like a coincidence than anything else. What are your system specs? O/S, RAM, and InDesign version?

That is a very old computer.

M
mapleteapressAuthor
Participant
October 3, 2022

OS 10.15.7

2.5 GHz Dual-Core Intel Core i5

16 GB 1600 MHz DDR3

I wish I had funds for a new mac.... butI don't.

Peter Spier
Community Expert
Peter SpierCommunity ExpertCorrect answer
Community Expert
September 26, 2022

Also, have you tied logging out of the CC Desktop app and then logging in again?

M
mapleteapressAuthor
Participant
October 5, 2022

I did this, and now Indesign is working (thank you). However, Illustrator is now an issue. Whenever I try to open Illustrator 2020 or try to open a file with Illustrator 2020, I get the 'quit unexpectedly' message and it closes down.

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
October 5, 2022

You should probably post in the Illustrator forum and provide as many details as possible.

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
September 26, 2022

Hi,

Can you log in to the Adobe website and check your account, there you can check that the plan details have been updated or not.

Have you installed or updated anything since or around the time of your plan changes?

I would try first to use the Adobe App and log out, restart and log back in. Just to see if that refreshes things up.

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
September 26, 2022

You add this question to the Account, Payment and Plan thread. Account, Payment, & Plan - Adobe Support Community

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