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Participant
December 8, 2021
Question

Indesign not working after installation

  • December 8, 2021
  • 3 replies
  • 473 views

I have an iMac Retina with a brand new ssd and now Indesign and other programms does not work.

Can someone help me out? I speak Dutch.

This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Community Manager
December 8, 2021

Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to share a few more details along with the ones asked by @Willi Adelberger & @Test Screen Name:

  • The exact version of macOS & InDesign (v17.0 or v17.0.1)
    [By looking at your wallpaper, it seems you are on macOS Monterey 12.0.1]
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

 

Also, I would suggest you try the following steps and let us know how it goes:

  • Try running the app in Safe Mode  (Mac) & Root account (Mac) and check if Indesign is running without getting crashed.

  • Close all Adobe applications and manually reset InDesign preferences by renaming the folders from the following locations:
    ~/Library/Caches
    ~/Library/Preferences
    Rename Adobe InDesign and com.adobe.InDesign to Adobe InDesign.old and com.adobe.InDesign.old and
    launch InDesign from the Creative Cloud app

 

We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

Participant
December 9, 2021

Thank you for your comment. I'm in contact with Adobe about this problem.

It is a big mistery what is going on.

Thanks anyway!

Willi Adelberger
Community Expert
Community Expert
December 8, 2021

How did you install the programs?

  • Did you install it from a backup or other installed version?
    That will never work fine.
  • Did you install from an original Adobe installer, mostly provided by download? 
    That is the way to go.
Participant
December 9, 2021

Thank you for your comment. I'm in contact with Adobe about this problem.

It is a big mistery what is going on.

So I will let them work on this.

Thanks anyway!

Legend
December 8, 2021

Please give many more details. We need to know "does not work" - what errors do you get? Please be exact and include screen shots.

Participant
December 8, 2021

Thank you for responding. Indesign just stops when I open it. Earlyer my downloading for Illustrator worked, but when opening a document it only opens with tekst codering...

 

Dave Creamer of IDEAS
Community Expert
Community Expert
December 8, 2021

When you say "an iMac Retina with a brand new ssd"--are you saying you put a new SSD in an existing iMac OR do you have a brand new iMac?

What iMac and what exact OS version?

And how did you install/reinstall the software?

David Creamer: Community Expert (ACI and ACE 1995-2023)