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PaulAk1
Participating Frequently
April 12, 2022
Answered

InDesign not working after update to Monterey 12.3.1

I am unable to save, save as, or export InDesign 2022 (17.2) documents, getting alert message stating that the files are "damaged." HELP!! I'm dead in the water here.

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    Kevin Stohlmeyer
    Kevin StohlmeyerCorrect answer
    Community Expert
    April 12, 2022

    Where are your files located? An external source?

    What happens if you try to save to your local HD?

    Did you give InDesign Full Disk Access under Mac System Preferences/Security and Privacy?

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    8 replies

    Annamaria23666165kukl
    Participant
    May 13, 2022

    Thanks Guys!  This discussion has been very helpful for me with a similar problem!

    Annamaia

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    NotVeryBright
    Participant
    April 24, 2022

    This happened to me, too!  I have three Macs and when I opened the files in INDD (and AI and PS, too) on my main Mac that I use for Adobe programs the files dropped the images and/or distorted other .eps images.  Also got the same save/can't save messages. 
    I set up INDD on my other two Macs, opened up the same files and they opened just fine, no problems. (They run on Catalina on Mojave respectively.)  The problem was the Monterey update.  So I erased Monterey from my HD and installed Big Sur.  Everything is running fine again.  Dump Monterey and go one version back and your problems will be over.

     

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 13, 2022

    No need to dump Monterey at all - just set the security settings in Apple system preferences.

    The issue actually started in Catalina with PS, but with each upgrade other apps needed the same permissions.

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    NotVeryBright
    Participant
    May 13, 2022

    Thanks, Kevin.  I followed those steps and saw that it had one of my Adobe programs in the Full Disk Access folder but not all the others. 
    When I started having these problems I first called Apple support and the rep told me it was an Adobe problem and couldn't help me.  I knew that woman was wrong. 
    How did you figure this out?  I wonder why Apple doesn't advise that this needs to be done when upgrading to a new OS?
    Anyway, Big Sur is running really well and I am not feeling very adventurous.  Thanks for your help.  Please call Apple and tell them they are handing out the wrong advice for this problem.

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    April 12, 2022

    Where are your files located? An external source?

    What happens if you try to save to your local HD?

    Did you give InDesign Full Disk Access under Mac System Preferences/Security and Privacy?

    Translate
      PaulAk1Author
      Participating Frequently
      April 12, 2022

      Hi -- my files are on an external disk and I was able to save to my local HD. Thank you!

      I'm not seeing where to grant InDesign Full Disk Access under Preferences/Security and Privacy, however.

      Paul

       

       

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