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default4j0xvfw0280v
Participating Frequently
May 1, 2021
Question

Indesign not working (used to work)

  • May 1, 2021
  • 2 replies
  • 638 views

Hello fellow adobe users,

I've worked with adobe and in particular indesign for some years now and since a few months I can't use indesign, illustrator & photoshop anymore (the other apps are probably also unusable). I've uninstalled and installed indesign multiple times, downloaded previous versions but nothing works and I haven't found any solution online. 
The problem: I can creat a new file and use some features but I can't click on 'file' or right click, you can see the problem in the video as well.

Thanks in advance!

This topic has been closed for replies.

2 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 1, 2021

Which version of InDesign and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting the InDesign preferences?

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default4j0xvfw0280vAuthor
Participating Frequently
May 1, 2021

I have tried all available versions of indesign from the adobe creative cloud and on windows 10.
RAM: 16GB

Spare disk capacity: more than enough, few hundred GB

What do you mea with the preferences? I changed them to my HDD since there isn't enough space on my SSD so that preference is different from default but the rest is untouched

 

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
May 2, 2021

To reset the InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

E
Community Expert
Eugene TysonCommunity Expert
Community Expert
May 1, 2021

Creative Cloud Cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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default4j0xvfw0280vAuthor
Participating Frequently
May 1, 2021

I've  used the tool just now and it gives this error message, i followed the user guide step by step. I also can't find the log file, it isn't in the location that this tool says it should be.

Any other solution? or a solution to get this tool working properly?

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