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stefanofe
Inspiring
February 12, 2022
Question

Indesign on Windows 11

  • February 12, 2022
  • 2 replies
  • 7960 views

unable to start Indesign in windows 11. Serious problem that denies access to preferences. Not only Indesign ... also Illustrator and Photoshop. All the other applications work fine. I contacted support, but they don't have effective solutions. For the moment they made me reinstall windows 3 times and cleanup Install at least 11 times. Can anyone suggest? But only Adobe has preference issues ... no other application does that.
They tell me to downgrade ... which is not a solution, but another problem.
Perhaps more honest to say "not compatible with Windows 11" than to charge me for software that I cannot use.

Monday they call me. For the moment the technicians have tried as they could ... some were very combative and did not give up. After many attempts, however, I learned to recognize the "cloned" operations that could not give any results. I told them: "just create problems on my PC ... update the suite !!!"
I also wrote to Microsoft. I can't believe they don't know the problem, but sure, they can't force a customer to do such intrusive and detailed interventions for every software installed, when any other software installs and works - but it costs a lot less.
For me it is a detriment not to be able to work and it is also a detriment to have to contact the technical service to open an application. I have been wasting time on useless operations for several days. I hope that someone who reads has new solutions. Cleanup Tool doesn't fix ... but to date, I haven't found anyone who understood the situation.
I open Indesign and get two "access denied" messages in a row and after that a third message with two buttons one of which is a link to fix the problem (but those instructions don't really fix anything).
Acrobat DC works flawlessly. The other important applications do nothing.

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    2 replies

    S
    Staci Howie
    Participant
    March 25, 2022

    I have the exact same problem using a laptop running Windows 11 purchased in November 2021.

     

    Fortunately, I also have a 2017 laptop which I was able to use as a stop gap measure.

     

    It was suggested today that downgrade to Windows 10 from Windows 11 on my newer laptop... How about I suggest that Adobe and Microsoft get together abou these things ...

     

    And NEVER SHOULD Adobe support personnel assume that a problem is a single isolated incident. I was just too busy last month trying to meet a deadline to pay rent to bother with reporting on the matter previously.

    James Gifford—NitroPress
    James Gifford—NitroPress
    Legend
    March 25, 2022

    Well, this is two (total) reports of ID not working on Win11, against some significantly larger number reports of it working fine on the new release, and inferences of many more.

     

    If it were a systemic problem, we might expect... a few more?

     

    —

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      February 12, 2022

      Yours is the first complaint I've seen about current versions of InDesign on Windows 11. While it does nothing to help you, you're going to have to understand that whatever this is, is very unique to your situation. I have InDesign 2021 and 2022 running flawlessly here on a home built machine and my laptop.

       

      A search of this forum will yield no results similar to yours. In fact, the majority of the complaints I'm seeing are for M1 Macs.

       

      If you want us to even begin to guess, you're going to have to supply more information:

      What exact version of InDesign? Do you have any third party antivirus installed? Third part InDesign plugins?

      What are your system specs? Processor? RAM? HD space?

      Do you have full admin privileges?

        James Gifford—NitroPress
        James Gifford—NitroPress
        Legend
        February 12, 2022

        Ditto; I upgraded to Win11 and have no complaints about any application function or performance. I suspect the real problem lies elsewhere and might even persist with a rollback to Win10.

         

        (I am massively PO'ed that the taskbar is now locked in one position, a little crypto-update of which I found no mention before upgrading and on which MS remains stubbornly silent...)

         

         

        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        February 13, 2022

        Thanks, but all of those are slightly wide of the mark. More Win11 users are upset at the changes to the Start Menu, which is a Win feature I've never found any use for. (Huge acreage for icons and a configurable task bar do it for me). There are lots of fixes out there — that either replace the start menu with one of these mods, or elaborately tell people how to change the task bar icons from centered to old-school left. (Using one personalization checkbox.)

         

        But the taskbar itself, instead of being able to stick to any side of any monitor, is now fixed at the bottom of the main menu only... unless you apply a registry hack or use one of the mod tools to stick it to the top of the main menu. That's the full range of options. (You supposedly can hack it to one side or the other, but with broken functionality; I haven't been successful at that.)

         

        There is much discussion of this specific issue — MS removing a very useful customization feature that's been around for at least 10 years — but MS itself remains absolutely silent. Even in the MS forums that are well-tracked by MS reps, I haven't found a single company comment. And it's obviously harder to fix than just swapping in a different desktop component, since none of the mod makers have fixed it.

         

        Since I've kept my taskbar on the far left edge of a left-side monitor for a decade, having it irretrievably stuck to the top of my main (don't ask) is a real productivty damper. It's irritating because I did do my homework — in depth — before allowing the Win11 update, and this was never mentioned in any of the long tech-spert writeups. Just... SURPRISE!

         

        —


        I'm not going to go digging for past articles but it was mentioned quite a bit before it was released. I put my laptop into the Insiders program to test it before launch.
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