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Inspiring
February 12, 2022
Question

Indesign on Windows 11

  • February 12, 2022
  • 2 replies
  • 7957 views

unable to start Indesign in windows 11. Serious problem that denies access to preferences. Not only Indesign ... also Illustrator and Photoshop. All the other applications work fine. I contacted support, but they don't have effective solutions. For the moment they made me reinstall windows 3 times and cleanup Install at least 11 times. Can anyone suggest? But only Adobe has preference issues ... no other application does that.
They tell me to downgrade ... which is not a solution, but another problem.
Perhaps more honest to say "not compatible with Windows 11" than to charge me for software that I cannot use.

Monday they call me. For the moment the technicians have tried as they could ... some were very combative and did not give up. After many attempts, however, I learned to recognize the "cloned" operations that could not give any results. I told them: "just create problems on my PC ... update the suite !!!"
I also wrote to Microsoft. I can't believe they don't know the problem, but sure, they can't force a customer to do such intrusive and detailed interventions for every software installed, when any other software installs and works - but it costs a lot less.
For me it is a detriment not to be able to work and it is also a detriment to have to contact the technical service to open an application. I have been wasting time on useless operations for several days. I hope that someone who reads has new solutions. Cleanup Tool doesn't fix ... but to date, I haven't found anyone who understood the situation.
I open Indesign and get two "access denied" messages in a row and after that a third message with two buttons one of which is a link to fix the problem (but those instructions don't really fix anything).
Acrobat DC works flawlessly. The other important applications do nothing.

This topic has been closed for replies.

2 replies

Participant
March 25, 2022

I have the exact same problem using a laptop running Windows 11 purchased in November 2021.

 

Fortunately, I also have a 2017 laptop which I was able to use as a stop gap measure.

 

It was suggested today that downgrade to Windows 10 from Windows 11 on my newer laptop... How about I suggest that Adobe and Microsoft get together abou these things ...

 

And NEVER SHOULD Adobe support personnel assume that a problem is a single isolated incident. I was just too busy last month trying to meet a deadline to pay rent to bother with reporting on the matter previously.

James Gifford—NitroPress
Legend
March 25, 2022

Well, this is two (total) reports of ID not working on Win11, against some significantly larger number reports of it working fine on the new release, and inferences of many more.

 

If it were a systemic problem, we might expect... a few more?

 

BobLevine
Community Expert
Community Expert
February 12, 2022

Yours is the first complaint I've seen about current versions of InDesign on Windows 11. While it does nothing to help you, you're going to have to understand that whatever this is, is very unique to your situation. I have InDesign 2021 and 2022 running flawlessly here on a home built machine and my laptop.

 

A search of this forum will yield no results similar to yours. In fact, the majority of the complaints I'm seeing are for M1 Macs.

 

If you want us to even begin to guess, you're going to have to supply more information:

What exact version of InDesign? Do you have any third party antivirus installed? Third part InDesign plugins?

What are your system specs? Processor? RAM? HD space?

Do you have full admin privileges?

stefanofeAuthor
Inspiring
February 14, 2022

ok

Intel® Core™ i9-9900K CPU @ 3.60GHz

NVIDIA Quadro RTX 4000

USB Audio Device

NVIDIA High Definition Audio

Sonic Studio Virtual Mixer

Realtek High Definition Audio

NETWORKING E I/O

Marvell AQC111C 5GbE connection

Intel® Ethernet Connection (7) I219-V

Intel® Wireless-AC 9560 160MHz

Bluetooth Device (Personal Area Network)

Intel® Wireless Bluetooth®

64 GB

STORAGE

Intel Raid 1 Volume

TOSHIBA HDWF180

 

Microsoft Administrator Account

stefanofeAuthor
Inspiring
February 15, 2022

>> Microsoft Administrator Account

What about to create new user with administrator rights and reinstall with this user? 


now I have done. Maybe you are right. This is a guess ... I had already created an alternate user the first time, but it got worse over time. I am convinced that the problem was in Adobe - because only those applications did not work, while the rest always worked fine.
But useless discussion ... I formatted and reinstalled everything. Without formatting I would have continued as a loop.