InDesign opens files with missing images

Community Beginner ,
May 13, 2022 May 13, 2022

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I've been having a repeated issue with InDesign where when I open files, the images look like static (see screenshots below) or are not displaying. The image files themselves have not been moved, and are located on my local machine (not in the cloud), and the ID file has not been moved either. Even though the images aren't displaying, none of them show as needing to be re-linked in the links panel. The images do not display properly until I manually go through and re-link them all. It's a big time sink and I need to figure out how to prevent it, as it's happening every time I send a revision to the client and then come back to the project. At times it has even caused me to not be able to export my file to PDF, which I was trying to do to test something related to this issue.

 

It may or may not be related, but I've also had issues with files being locked after quitting the program, so I cannot open them until I delete the lock file or some other similar workaround. Generally ID doesn't seem to be playing well with my computer. I'm on a MacBook Pro running Monterey.

 

Screen Shot 2022-05-13 at 9.13.03 AM.pngScreen Shot 2022-05-13 at 9.13.42 AM.pngScreen Shot 2022-05-06 at 5.39.33 PM.pngScreen Shot 2022-05-06 at 5.50.49 PM.pngScreen Shot 2022-05-06 at 5.50.56 PM.pngScreen Shot 2022-05-07 at 8.23.03 AM.png

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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How do they print without re-placing/relinking the images? Low-resolution? Missing? Or as expected?

 

The lock file issue is interesting; If everything is installed locally, and you're saving/closing the file, then closing the application, there should be no file artifacts. That doesn't mean that there aren't, of course. But it should be the end result.

 

When you go to delete your errant lock file, is it the only one you can find on your system? Or do you have multiple lock files as debris and have to remove them all before you can continue?

 

Sorry to try to answer your question with a whole lot more ... questions ... but this information will help us gain insight on your issues and hopefully point toward some helpful solutions.

 

Randy

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Community Beginner ,
May 13, 2022 May 13, 2022

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To be fair I think maybe the lock issue is separate for the images, but the point is that the image issue is not the only one I'm having with ID. I've had it crash too, so it's possible I'm seeing the lock issue more when it crashes or my computer dies than when I save and close, though I swear I've seen it then too.

 

When I have seen the lock file issue I think it's only the one lock of the file I was working on most recently. I think there was at least one time where removing the lock file didn't solve the issue and I actually had to re-save the file somehwere else in order to be able to open it at all.

 

I can't print the file as I don't have a printer, and it's also not intended for print and will be viewed digitally only. This issue is happening with multiple ID files, so it's not specific to this file. The client did mention they thought some icons on one of the pages were appearing pixelated when I didn't think they should, but I think that might be a separate issue that I just need to figure out and isn't directly related to the linking issues.

 

 

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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It will help if you tell us what version of InDesign, Mac OS, and Mac hardware you are using.

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Community Beginner ,
May 13, 2022 May 13, 2022

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InDesign 17.2.1

MacBook Pro 16 inch 2019 running 12.3.1 Monterey (see screenshot)

elizabeths61297746_0-1652459363275.png

 

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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Just a thought (because there are quite a few reports of trouble with Monterey and this might be one of them), have you tried turning off hardware video acceleration in the prefs? I don't think it will make a difference, but worth trying.

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Community Beginner ,
May 13, 2022 May 13, 2022

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Hmm... I looked through both ID and Mac preferences and didn't see the setting you're talking about. Tried to google it and didn't find anything. Where is the pref you're referring to?

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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I'm a Windows user, where that setting is not available, but it should be in the InDesign prefs. I would check the General, Interface, and Display Performance sections to see if you find it. I may not have given the correct name (but it should say hardware acceleration).

Maybe one of the Mac users will give you the exact location...

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Contributor ,
May 13, 2022 May 13, 2022

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I believe this is what Peter is referring to.

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Adobe Community Professional ,
May 13, 2022 May 13, 2022

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Yes, that's it. Try unchecking GPU Performance on that screen.

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Community Beginner ,
May 16, 2022 May 16, 2022

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Ok thank you both for clarifying. I made that change and will see if it happens again. I'll update here.

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New Here ,
May 17, 2022 May 17, 2022

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I have the same issue, and turning off the GPU dosen't help. Any suggestions. Thanks in advance 🙂

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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As I said, I didn't think it would make a difference. I suspect this another Monterey bug, but I'll leave that to the Mac users to discuss.

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