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vsfeldman@gmail
vsfeldman@gmail
Participant
May 31, 2021
Answered

InDesign Postcard Mail Merge won't print

  • May 31, 2021
  • 3 replies
  • 570 views

Trying to print addresses on 4x6 postcards using data merge tool in In Design. Using an Allin One HP 3830 printer. Says 'printing is complete', but nothing is printed. Can you help? Thanks.

This topic has been closed for replies.
Correct answer Barb Binder

Hi @vsfeldman@gmail:

 

Periodically, my MacBooks stop printing to my designated printer. I just remove and reinstall via System Preferences > Printers & Scanners. 

 

~Barb 

3 replies

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
May 31, 2021

Great! Glad you are back on track. 

 

~Barb 

~Barb at Rocky Mountain Training
Barb Binder
Community Expert
Barb BinderCommunity ExpertCorrect answer
Community Expert
May 31, 2021

Hi @vsfeldman@gmail:

 

Periodically, my MacBooks stop printing to my designated printer. I just remove and reinstall via System Preferences > Printers & Scanners. 

 

~Barb 

~Barb at Rocky Mountain Training
vsfeldman@gmail
vsfeldman@gmailAuthor
Participant
May 31, 2021

That did it! Thanks so much!

🙂 Val

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    May 31, 2021

    Hi @vsfeldman@gmail:

     

    This question requires more information for us to help you troubleshoot:

    1. Can you print other files from InDesign on the same computer to that printer? 
    2. Is the mail merge process complete? Can you see the multi-page results?
    3. Is the file using layers? Is the layer with the content set to non-printing?
    4. Can you export the file to PDF and print from Acrobat/Reader?

     

    ~Barb 

    ~Barb at Rocky Mountain Training
    vsfeldman@gmail
    vsfeldman@gmailAuthor
    Participant
    May 31, 2021

    So I tried printing other letter-size files from various apps as well. Nothing is printing, however I ran an alignment program from my computer on my printer and it printed. Just updated my OS to the Big Sur 11.4. Starting to think this might be the issue. My HP Officejet 3830 doesn't show that operating version in its firm ware updates on their support website. May be SOL.

    2. Yes, I can see all the results

    3. No Layers

    4. PDF wont print either. Think I need to troubleshoot the printer.

    Thanks for trying! 

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