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InDesign Publish dashboard return an Internal Server Error

Community Beginner ,
Jun 21, 2023 Jun 21, 2023

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Hi-

 

I just discovered the InDesign Publish feature, which seems to be working well for documents. However, any time I attempt to access my dashboard I'm met with an internal server error. I've tried with both the link presented to me in InDesign as well as simply trying to access the dashboard directly at https://indd.adobe.com/dashboard. Anyone else having this issue?

 

darrenstimulant_0-1687385555750.png

 

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correct answers 1 Correct answer

Adobe Employee , Jul 12, 2023 Jul 12, 2023

Hi All,

 

Thank you for your patience. The issue was fixed with the InDesign 18.5 release. Please check and let us know if you're still experiencing the issue.

 

Thank you for your support and collaboration.

 

Thanks,

Harshika

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Adobe Employee ,
Jun 22, 2023 Jun 22, 2023

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Hi @darrenstimulant ,

 

I apologize for the inconvenience you're experiencing with the InDesign Publish Online Dashboard. Please test this on a different browser and check if it works. If it still doesn't work, please confirm if you're connected to a private or enterprise network. If it's an enterprise network, please try the suggestions shared here and let us know if this helps or if you need further assistance. 

 

Thanks

Rishabh

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New Here ,
Jun 28, 2023 Jun 28, 2023

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same here, anyone an answer for this?

 

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Community Beginner ,
Jun 29, 2023 Jun 29, 2023

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Same here.

The file will upload succesfuly but when trying to view it it then returns the same internal server error.

I wounder if it is the new Indesign update because I can still access all my published files, published before that update...

ant answers or clues ?

 

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Adobe Employee ,
Jun 29, 2023 Jun 29, 2023

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Hi @olivier2025 @marcw36526676 ,

 

Sorry to hear about the trouble and delayed response. Would you mind confirming if you have already tried the suggestions shared here? If yes, and if it's still not working, please share the version of InDesign & OS. Are you connected to a private network or an enterprise network? 

 

Thanks

Rishabh

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New Here ,
Jun 29, 2023 Jun 29, 2023

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I had the same issue as Olivier2025, I would get the Internal Server Error when publishing online, when I came to viewing the uploaded document.
I had recently updated InDesign to 18.4 so I replaced this with the previous version of InDesign that I had created the document using (18.3). Using this version, it works just fine.

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Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

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Hi All,

 

We are sorry for the trouble. The team is trying to address this known issue with the InDesign 18.4 version from the backend.

 

As a workaround: Turn off search text from publish online dialog while publishing and let us know if that helps.

 

We will keep you updated on the progress and notify you as soon as the issue is resolved. 

 

We apologize for the inconvenience caused and appreciate your patience.

 

Thanks,  

Harshika

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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Hello,

I have tried different browsers (Safari, Chrome, Firefox) and logged in, out and back in again from my Adobe Creative Cloud account but have not been able to resolve the issue. I am a library employee and we are using a government "Company or School account."


Per the FAQs posted in this link I am confirming access to:

  • Adobe activation servers
    "Adobe logos" visible
    "Pong message" visible
  • Operating system hosts files status: current; no repairs needed
  • Access to secure files confirmed

 

Any advice? Thank you, Henrik Sundqvist

 

<Title renamed by moderator>

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Community Expert ,
Jul 03, 2023 Jul 03, 2023

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Publish Online errors usually have numeric codes. I've never heard of one which didn't have one. Here's the official list:

 

https://helpx.adobe.com/indesign/kb/troubleshoot-publish-online-errors.html

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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Dear Steve, the error message is attached. Unfortunately, no code number. Henrik

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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I can publish documents but not access the online dashboard.

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Adobe Employee ,
Jul 03, 2023 Jul 03, 2023

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Hi @Nils Henrik Sundqvist 

 

Thank you for getting in touch and reporting the problem. The team is trying to address this known issue with the InDesign 18.4 version from the backend.

 

As a workaround: Turn off search text from publish online dialog while publishing and let us know if that helps.

 

We will keep you updated on the progress and notify you as soon as the issue is resolved. 

 

We apologize for the inconvenience caused and appreciate your patience.

 

Thanks,  

Harshika

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Community Beginner ,
Jul 03, 2023 Jul 03, 2023

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Dear Harshika,

I wasn't able to change any "search text "settings in the publishling dialog (I checked adanced settings too). Just tried with another employee newsletter and the problem still persists. Thanks for checking in.  Henrik

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Adobe Employee ,
Jul 06, 2023 Jul 06, 2023

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Hi @Nils Henrik Sundqvist,

 

Thanks for trying. Is it possible for you to share the URL of the document you're trying to access so that our team can look into the issue?

 

You may share the URL with me over a private message as well.

 

Thanks,

Harshika

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Adobe Employee ,
Jul 10, 2023 Jul 10, 2023

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Hi @Nils Henrik Sundqvist,

 

We would like to follow up on your issue. Are you still experiencing the problem or is it resolved? Please feel free to update the discussion for further assistance.

 

We will be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Jul 10, 2023 Jul 10, 2023

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Thank you Harshika for following up.
From my iMac with InDesign 2023 version 18.3, I cannot access the Online Publishing Dashboard.
However, from my PC with InDesign 2023 version 18.3 x64, I can.
For both computers, I use the same WiFi network and the web browser Mozilla Firefox 115.0.1 and I am logged in as nsundqvist@arlingtonva.us. I consider the ticket closed as it works on one platform but not in OS.

Henrik

 

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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Hi Harshika

I do too have the same problem I just updated the file only and then it went with the internal Error...

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Adobe Employee ,
Jul 11, 2023 Jul 11, 2023

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Hi @Emad5E6E,

 

Thank you for reporting the issue. Is it possible for you to share the URL of the document you're trying to access so that our team can look into the issue? Please also ensure you're on the current version of InDesign (ID 18.4).

 

Once you share the info, we will be happy to assist you further.

 

Thanks,

Harshika

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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Community Beginner ,
Jul 11, 2023 Jul 11, 2023

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Yes, my Indesign version is up to date  (18.4).

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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Thank you for sharing the URL. I have shared the document link with the team for further investigation. I will get back to you if we need further details. I will keep you posted on the status of your issue.

 

Thank you for your patience and cooperation.

 

Thanks,

Harshika

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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Hi All,

 

Thank you for your patience. The issue was fixed with the InDesign 18.5 release. Please check and let us know if you're still experiencing the issue.

 

Thank you for your support and collaboration.

 

Thanks,

Harshika

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New Here ,
Jul 25, 2023 Jul 25, 2023

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I am sort of having the same problem. I say sort of, because I can only reproduce this error when I am in Safari and in Private mode, all other browsers work fine. This is one document I am trying to access, but it happens with all of my accounts documents: https://indd.adobe.com/embed/11d6370e-cb92-42a1-b705-b3464997d0ec

This was reported by one of our readers and I dismissed it at first because I was able to see it but then I noticed that with those specific conditions I would get said Internal Server Error.

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New Here ,
Aug 01, 2023 Aug 01, 2023

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Did anyone discover the problem? Here is my document: 

https://indd.adobe.com/view/f3d4b465-fe25-4401-a826-06dbf16024c1

 

I don't see search text? 

 

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New Here ,
Aug 01, 2023 Aug 01, 2023

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Nevermind! Making sure the very last check box is UNCHECKED worked for me, the one highlighted in blue belowScreen Shot 2023-08-01 at 5.15.58 PM.png

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