Skip to main content
Fire2325
Fire2325
Participating Frequently
Nov 6, 2025 1:42 PM UTC
Question

InDesign Publish Online - Nothing happens

After updating to 21.0 I seem to not be able to upload a large catalog file that previously I was able to.

 

I have done all of the following:

  • Completely logged out of Creative Cloud
  • Logged off of InDesign
  • Rebooted my computer (3 times)
  • Tried uploading much smaller documents (they uploaded)

 

The file I'm trying to upload is 69.6 MB and approximately 157 pages long.

When I try to upload a file, I use the process for uploading, choose all of my preferences and when I hit "Publish", nothing happens. No upload window. Nothing.

Computer:

  • Mac Studio (running parallels)
  • OS Sequoia 15.6.1
  • Windows (parallels) 11

    12 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    Nov 11, 2025 2:33 PM UTC

    Hi @Fire2325 and @jctremblay,

     

    Thank you both for the detailed investigation and for sharing your findings. I really appreciate the time you took to narrow this down. I'm checking this behavior with the product team, and I'll update here as soon as I have more information.

     

    Thanks again for your patience and collaboration on this.

    Abhishek

    Translate
    sanserifs
    Participating Frequently
    Nov 11, 2025 3:22 PM UTC

    Same thing is happening in Indesign 21.0 for me for a few days. 14in Macbook Pro with an m4 chip, running Sequoia 15.1. 

    Translate
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Nov 6, 2025 5:32 PM UTC

      Hello @gonink,

      I'm sorry to hear about your experience. Could you share links to a sample file and attachments you're having trouble with after uploading them to a file-sharing service along with a small screen recording of your workflow and the problem, so we can better assist you?

      Looking forward to hearing from you.
      Anubhav

      Translate
      Fire2325
      Fire2325Author
      Participating Frequently
      Nov 6, 2025 6:18 PM UTC

      Here is a link to a DropBox folder with a screencast and the .indd file I'm trying to upload. As you can see in the screencast, nothing happens when I click publish.

      Translate
      Marketing does not make the sale, we open the conversation
      Fire2325
      Fire2325Author
      Participating Frequently
      Nov 6, 2025 6:18 PM UTC

      https://www.dropbox.com/scl/fo/ivv9uc2yf0ivy49l95bwy/AF7-ROHGpNL2J1ftsPcZUCA?rlkey=onkr7583l2fog3kth6jt3ro60&st=nijjzt6h&dl=0

      Translate
      Marketing does not make the sale, we open the conversation
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices