Indesign Publish Online Tool - Error #16

[tb82050982]

I need some help.

I have designed an interactive portfolio that I have already exported several times with the ''publish online'' tool (where I first published the file to create a link and then published it in this existing document/link the times after). 

Everything went fine until I tried to export it again yesterday and got an error #16. 

''There was an error uploading your document. Please try again. Error #16''

I've searched the internet for solutions and tried a few things, such as permissions in the SLStore and Adobe PCD files and opening Indesign as Administrator. Nothing worked!

This is crazy since I was able to upload it within the same document/link the days before. Even when I upload it as a new document I get that error code!

I am working on a Lenovo Ideapad and using the 2020 version of Indesign.

Does anybody know what the problem might be, or better: have a solution?

[Derek Cross · Accepted solution]

See if there are any clues in this thread:

 https://community.adobe.com/t5/indesign/issues-with-publish-online-feature-in-indesign/td-p/10770341...

[tb82050982]

Hi Derek,

Thank you so much, I will take a look there!

[joe_tothepoint]

Hi, I had over 100 pages which all included videos etc. Tried compressing it down as much as possible in size and still couldnt upload. It was doing my head in.

I then deleted half the file and uploaded that as that had worked before. So that worked. I then put the deleted pages back in and instead of publishing a new document i choose to update the existing one. This worked and i have tested it twice now both with success. Hope this helps any1 else who was getting fustrated with this.

[Rishabh_Tiwari]

Hi,

Thank you for reaching out and sharing the solution that worked for you. In addition to this if anyone else experiencing this issue or errors related to publishing online please try the suggestion shared in this article. 

Thanks

Rishabh

[hansa1976]

I´m experiencing this over and over with error 16.

Small file: 83 MB, no videos, just a magazine, 48 pages.

I always have to turn off the downloadable function to make it work. Why? I would like my audience to be able to do this.

I have resolution on default for publish online. Should this be tweaked to lower res? Any example on how low?

[Rishabh_Tiwari]

Hi @joe_tothepoint,

Sorry to hear about the trouble. Have you tried the suggestions shared in this article? If yes, will it be possible for you to share the file with us for testing? You can add the file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

Thanks

Rishabh

[gabby243786877tvt · Accepted solution]

I just went through this and here's what happened: TD:DR it was a corrupt asset. Once I pinpointed it and rebuilt the page it worked.

Long Story:

My 40 page doc with embedded GIFS and images was working, then suddenly it stopped being able to be uploaded. 

I restarted my computer and indesign, packaged up the doc and unpacked to start again, unchecked PDF download...nothing worked.

Then I saw a post of someone who halved the size of the doc, uploaded the first half, then added in the pages and refresh that link. Thinking it was a size issue (becasue thats what Adobe has Error 16 listed as) I cut the doc in half - the first half uploaded fine, second half didnt. Playing around I pinpointed it was a page in the mid section that was causing the error. I uploaded the mid pages one by one to pin point the exact page which had 2 GIFs on. I rebuilt the page and recompressed the GIFS and it finally worked again.

[hansa1976]

I think this is great observations and "search and destroy" for the problem!

Wouldn´t it be possible for Adobe to to pinpoint "malicous" files in our documents taht would halt our work like this, not being able to publish our online documents with "Downloable" option?

[JenniferAtWork]

so - i ran into the error #16 message when trying to publish an online project. Here's what i did to make it publishable and to get around that error- thanks to ideas from these notes. I changed the PDF download option to high quality print option, rather from the special preset PDF option that my printer requires. Dropping down the quality/size of the PDF option made the project publishable online. THANKS, all!!