Skip to main content
M
MCB25
Participating Frequently
June 22, 2025
Answered

InDesign Publish Online Video No Longer Works

  • June 22, 2025
  • 4 replies
  • 3829 views

I have a publish online document with a video that uses multistate objects (basically I show a play button initially and when people click play then the video pops up - and then there is a close button to close the video and go back to the play button).

It worked just fine previously.. I had a pc tuneup so updates were done including drivers, etc. Now when I am on that page I am able to click the initial play button and it pops up the video; however, the play button on the video is now greyed out. I attached images of the video details and screenshot of how it looks. No idea why it stopped working.

Anyone have any idea how to resolve this? Thanks for your time!

    Correct answer Abhishek Rao

    Hi @MCB25 and everyone,

     

    Thanks so much for sharing all the detailed information and test links.

    From what you've described and based on other reports we've seen, there was a known issue in InDesign 20.4 that affected video playback in Publish Online, especially with larger files. This issue has been addressed in the latest InDesign 20.4.1 update.

    Could you please try updating to version 20.4.1 and test the issue again? That should fix the problem you're experiencing with the video not playing after being published online.

    Reference similar community thread: https://adobe.ly/4lq1noI

     

     

    Let us know how it goes!

    Abhishek 

    4 replies

    R
    Reporting328204624vvs
    Participant
    June 25, 2025

    I'm having the same issue. The video files are working perfectly on my end, even when previewed in the EPUB. But when published online, the video is not playing. I've tried restarting Indesign, compressing the video file, renaming the file, reseting the preferences--but none of them works. What worked for me is uploading the video on Youtube and embedding them on Indesign. Although i can't fully control how it appears the way I want it to. 

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    June 25, 2025

    Update InDesign to 20.4.1.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    June 23, 2025

    Hi @MCB25,

     

    Thanks for sharing all those details and test links. I hope Bob's suggestion helped narrow things down. Since some videos are working and others aren't, it might be related to the encoding or format of the video files themselves, especially after the system updates.

    To help us investigate further, could you please confirm the version of InDesign you're currently using and the details of your Windows OS? Also, if possible, please share the packaged InDesign file with us so we can test it on our end. You can follow the steps here to package your file: https://adobe.ly/4efGmKY
    If the file contains confidential content, feel free to send it via DM. You can use any of the public cloud service like Google Drive, Dropbox, etc., to create a sharable download link.

     

    Looking forward to your update.

    Abhishek

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity ManagerCorrect answer
    Community Manager
    June 26, 2025

    Hi @MCB25 and everyone,

     

    Thanks so much for sharing all the detailed information and test links.

    From what you've described and based on other reports we've seen, there was a known issue in InDesign 20.4 that affected video playback in Publish Online, especially with larger files. This issue has been addressed in the latest InDesign 20.4.1 update.

    Could you please try updating to version 20.4.1 and test the issue again? That should fix the problem you're experiencing with the video not playing after being published online.

    Reference similar community thread: https://adobe.ly/4lq1noI

     

     

    Let us know how it goes!

    Abhishek 

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    June 23, 2025

    I don't see how this could be an InDesign issue if it was working before. Can you post a Publish Online link?

    M
    MCB25Author
    Participating Frequently
    June 23, 2025

    I don't understand it. Zero issues before updates so maybe has something to do with it. I did a test and replaced with another video and it worked so no clue why this does not work when it did previously.. Certain it is setup correctly since the other video worked. Probably not InDesign issue - not sure what would disable it. Thanks!  https://indd.adobe.com/view/ba6bebc2-6981-40cd-bdf6-f8dbce611bdf 

    M
    MCB25Author
    Participating Frequently
    June 24, 2025
    Did you check the encoding on the video? Do they play on their own in the operating system?

    I can play just fine when I open in explorer. Also it does play when I am in the InDesign doc and view it in the EPUB Interactivity Preview - works just fine in the preview (see attached). Where can I find the encoding? Thanks Bob.

    M
    MCB25Author
    Participating Frequently
    June 22, 2025

    I forgot to include the video screenshot for reference - see attached and question above. Thanks!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices