Participant

Question

InDesign QR code and accents

Forum|Forum|6 years ago
October 11, 2019
8 replies
5333 views

Hi,

An InDesign (14.03) generated QR code containing names with accents (é, ë, á etc.) gives problems when read with an iPhone (XR, iOS 13.1.2). For example, the name Daniël (note the double dots on the e) comes out as Dani√'l. As nobody near me has an Android phone to test if the problem persists, I can't figure out if this problem is InDesign, iPhone or QR code related. Does anyone have a clue? Is there a workaround?

Cheers, Olaf

This topic has been closed for replies.

S

stanislavb98449803

Known Participant

Same problem, not fixed even after 3 years. Adobe Adobe, if we all worked like you we would soon be without our customers..

James Gifford—NitroPress

Legend

InDesign could use a refresh on the QR code generator, yes. But the issue here is that the vCard option generates the obsolete v2.1 format, which is limited to lower ASCII characters.

You can generate v3 or even v4 vCard using the plain text mode. You can also create several code types not directly supported.

Here's a primer on using ID's QR code generator for better results:

https://www.nitrosyncretic.com/DPR/dpr_qrcodes.php

Ten A

Community Expert

I tested marined99882016's QR Code. It was encoded Alphanumeric mode and this mode not allowed high Ascii characters.
I think it must be encoded 8-bit binary mode. I'll report it to Adobe. However, we do not know when this bug will be fixed.
At present, it is better to avoid creating strings with these characters in InDesign.
Fortunately, the QR Code Maker Pro that I have released can correctly handle character strings including Unicode characters. Please use this until the bug is fixed.
I think the iPhone app also contains a bug that can't decode that character code range correctly.

C

ChrisTDei

Participant

Same problem here – and same occurrences. New QR-Codes from InDesign show wrong characters (Umlaut äöü) with iPhone 11 Pro. Old QR-Codes – e.g. printed on business cards that are guaranteed to work – show the same problem. And free QR-Code-Generators work fine.

I think we have two problems – did anyone find informations about the iPhone-Problem?

Marine D

Known Participant

Hello!

I have the same issue here when creating on InDesign a business card kind of QRcode that links to a contact with an accent on the name: when I scan the QRcode with an iPhone, I've got "Cl√©men" instead of Clément (see QRcode enclosed).

However, when I create the same business card using a free QRcode generator online and scan it with the same iPhone, the spelling is displayed correctly.

Any thought? Many thanks in advance!

P.S. (note that both ways automatically load and display the native "contact" app of the iPhone).

Ten A

Community Expert

What version are you using?

I tested CC2020 and works fine like below.

O

OlafgrAuthor

Participant

My Adobe version is also 2020, but the issue is yet the same.

I guess I have to work around the problem with the before mentioned solution.

Ten A

Community Expert

I checked QR code that made by InDesign CC(ver.14.0.3).

Here is a sample image.

This code contain 7 characters "Daniël".

and below byte codes come from previous QR Code.

40 74 46 16 e6 9c 3a b6 c0 ec 11 ec 11 ec 11 ec

0x4	8bit byte mode (UTF-8)
0x07	Text bytes Length = 7
0x44	D
0x61	a
0x6e	n
0x69	i
0xc3 0xab	ë
0x6c	l
0x0	terminate character

InDesign seems to make correct QR Code.

Ten A

Community Expert

Probably InDesign's mode select during encoding is not correct. I want to check the raw binary data to confirm it.

However, You can use QR Code Maker pro Extension to make correct code.

https://exchange.adobe.com/creativecloud.details.13171.qr-code-maker-pro.html

Willi Adelberger

Community Expert

The problem is that different QR reader read äöüß wrong, other correct. I do not believe, that this is an InDesign problem rather a problem of the QR reader.