• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

indesign quits unexpectedly when opening saved documents

Contributor ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

good morning

as I wrote indesign quits unexpectedly when opening saved documents.

not just one document, many documents.

the problem occurs on Apple M1 Max, macOS 13.5.2 (22G91), indesign 19.4

 

I isolate the problem by opening the documents from the PC only after disconnecting the network drives that could contain links inserted in the problematic documents: in this way, with indesign 19.4 x64 I can open the files and save them.
on macos I tried to disable "Check Links Before Opening Document" but I can't open documents (indesign crash)

Is it possible to resolve the problem by examining the indesign log (probably some corrupted image or similar)?

obviously I encounter this problem on documents with very urgent delivery...

 

thx

TOPICS
Bug

Views

298

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , May 27, 2024 May 27, 2024

Update your system to 13.6, then, reset InDesign preferences.

Votes

Translate

Translate
Community Expert ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

Update your system to 13.6, then, reset InDesign preferences.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

 

really update to 13.6 not 14.5 ?

thx

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

Other issues occur with Sonoma even if they are supposed to be fixed. With Ventura 13.6, all runs fine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 27, 2024 May 27, 2024

Copy link to clipboard

Copied

grazie @jmlevy  
dopo l'aggiornamento c'è stato un miglioramento sensibile.
appena verifico che il problema è risolto (veramente) segno come risposta corretta !
😄

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Contributor ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

LATEST

da notare che oltre a fare quanto suggerito da jmlevy, ho dovuto fare pulizia di tutte le modifiche presenti nei brani, eliminando le solite maledette cross-reference non risolte.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines