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DaveH2
New Participant
October 14, 2009
Question

Indesign "network connection lost"

  • October 14, 2009
  • 18 replies
  • 76246 views

Anybody came across this issue that seem to have affected installations of Indesign 6.03/6.04.  This is on an intel Mac with OSX 10.5.8. Strangely this issue does not affect a machine that has 10.5.6 and indesign 6.01

"The network connection was lost for the file QualityAwardsProg09.indd, or the file was modified by another process."

This was followed by:

"Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

InDesign then shut itself down, and the error message came up:

"QualityAwardsProg09.indd could not be found. Do you want to postpone it's recovery? Click yes to recover this document later. Click no to delete recovery data for this document. Click cancel to postpone all document recovery until later."

This crash only affected the document I was actually working on, the other 3 InDesign docs I had open recovered fine.

I came across this article which explains the issue but its the wrong version of OS and indesign.

http://kb2.adobe.com/cps/331/331822.html

The files do reside on an SMB network and i am wondering if this may be an issue. No other network connectivity is lost during the error.

I am going to reinstall  CS4 without updating then update after a period of time. Although this issue is intermittent its not exactly the best solution.

      18 replies

      F
      fabrice_7906
      New Participant
      October 29, 2024

      Hey!
      I have a possible solution for you.
      We recently (October 2024) had the problem "The network connection was lost for the file xxx.indd, or the file was modified by another process", followed by a crash when saving a file in InDesign 19.5 x64 and 18.5.3 x64 for Windows (Version 11 23H2) to an smb share provided by samba (version 4.7.6-Ubuntu) running on an Ubuntu Server (Ubuntu 18.04.4 LTS).

      The Ubuntu Server provides both smb as well as netatalk services.

       

      In our case, we had to remove / comment out the following option in /etc/samba/smb.conf:

      fruit:locking = netatalk

       

      This resolved the problem for us. It points to an incompatibility between a locking mechanism provided by Samba and InDesign. Hope this can help someone.

       

      FYI: the documentation for that option states:

      fruit:locking = [ netatalk | none ]

      • none (default) - no cross protocol locking

      • netatalk - use cross protocol locking with Netatalk

       

        S
        spdevs
        New Participant
        December 21, 2017

        I can say that whatever the original problem was, it doesn't seem to be an issue for me in Indesign on OSX since early 2016.

        aldul3
        aldul3
        New Participant
        December 18, 2017

        Hello

        Understand that this thread's a little old... But i've got the same issue this morning with a Windows PC trying to save an existing file on a smb share...

        Dont know Indesign version

        In my case, a workaround has been to copy the file locally and save it after a little change, then to copy it back to the smb share...

        While doing this, i realized that the smb share was full (it had exceeded its quota), so the problem was (perhaps) about the available space on the share...

        Hope it can help...

        O
        onslotcreative1
        New Participant
        December 7, 2017

        I am having the same problem using Adobe cc 2018 i updated to mac os high sierra 10.3.1 and then this issue started to occur while using Indesign. i currently work through G Raids.

        however when i Save to the desktop i do not run into the network connection error.

        however. This workflow slows down my work CONSIDERABLY.

        Are there any current fixes for this solution?

        Please advise

        Thank you

        I appreciate yall

        M
        markusfo
        New Participant
        January 18, 2016

        I work for our IT-department. Our designers complained about losing network connections to images residing over at mapped network locations.

        We didn't have this problem in our Windows 7 environment with Adobe CC. It seems the functionality of Windows has changed in W8.1, but sadly not of Adobe CC.

        What has changed is the update mechanism of Windows' group policy settings. Using the Replace function mapping the network drives now in W8.1 first disconnects the connection to the drive, then connects it again every group policy update cycle. The cycle is 90 minutes long by default. This causes the current Adobe CC InDesign and PhotoShop to crash in our environment.

        Switching the Replace function to Update allows the network drives to maintain the connection, thus preventing the crash. This applies to shortcut icons on the desktop aswell. It does complicate things for the IT, but seems to be the only solution atm.

          D
          dlong465
          New Participant
          February 22, 2016

          This worked!  Thanks a lot. i have being dealing with this since oct 2015..

          I  was also noticing bridge would lose its place and Premier would lose all links.

          M
          mecdos
          Inspiring
          March 31, 2016

          dlong465 wrote:

          This worked!  Thanks a lot. i have being dealing with this since oct 2015..

          I  was also noticing bridge would lose its place and Premier would lose all links.

          what's "this" that worked?

          i'm having the same issue since i've upgraded to 2015

          D
          dlong465
          New Participant
          September 30, 2015

          I just switch computers at work and started having this issue.

          never had this pronblem on my old one

          im on the same server

          same adobe account.

          I know its not a server issue

          or a energy saving issues

          all other computer here don't have this problems

          Ive called my IT no solution

          I called the computer manufacture no solution


          Adobe i think it is your problem


          Version=1

          EventType=APPCRASH

          EventTime=130882152431810261

          ReportType=2

          Consent=1

          UploadTime=130882152433362443

          ReportIdentifier=08881b76-6893-11e5-8267-40b89af2572c

          IntegratorReportIdentifier=08881b75-6893-11e5-8267-40b89af2572c

          NsAppName=InDesign.exe

          Response.BucketId=bb1aa1919092cb38631807bfd6a34d90

          Response.BucketTable=4

          Response.LegacyBucketId=120292372768

          Response.type=4

          UI[2]=C:\Program Files\Adobe\Adobe InDesign CC 2015\InDesign.exe

          UI[3]=Adobe InDesign CC 2015 has stopped working

          UI[4]=Windows can check online for a solution to the problem.

          UI[5]=Check online for a solution and close the program

          UI[6]=Check online for a solution later and close the program

          UI[7]=Close the program

          R
          Regan Hall
          New Participant
          August 6, 2014

          Hello.

          I have had this happen twice now and I have the answer.

          I was working from my desktop so the .indd file plus the .idlk file were on my desktop too. I then moved the .indd file to the server when the document was still open. As the files are in separate places now it causes inDesign to cause a serious error and crash.

          Cheers.

          Claire.

          T
          TeamRock79
          New Participant
          May 12, 2015

          I'm pretty stunned that this is still an issue after all this time.

          I've read some responses on here, some helpful and some extremely unhelpful and borderline ignorant (lookin' at you, Bob).

          This is most definitely, and most undeniably a bug, and to have persisted for this many years is a shocking display of horribleness from Adobe.

          We "check out" our assets and files and work on them locally and then check them back in. This crash occurs during the checked out phase, which means the files are at that point in time, local.

          Like others it happens when you hit save. Has there been any movement on this?

            jeremyl1
            jeremyl1
            New Participant
            May 21, 2015

            Assuming you're grabbing files from a Windows server.  Have whomever admins the server check this article out:

            Mapped Drive Connection to Network Share May Be Lost

            A
            alreet
            New Participant
            January 10, 2014

            In your system preferences turn the screensaver option to never and then in the energy saver option uncheck the three boxes so your hard disk doesn't go to sleep.

            I know it's not an ideal solution, but so far InDesign hasn't given me the network connection message or crashed since I did this (which was quite regular before I made the changes). Give it a whirl.

            B
            bmatore
            New Participant
            June 6, 2013

            Your network card is going to sleep when your workstation goes to sleep/standby. System preference > Energy Saver > Untick 'Wake for network access.'

            M
            ManualMan
            Participating Frequently
            April 10, 2013

            I just switched from a Windows XP PC to Windows 7. Now I'm experiencing this horrendous issue constantly. Working locally is not a good option due to all the external image links. And installing Windows XP to make the problem go away is also not a good solution. Adobe - wake up!

            J
            Javadevil20
            Participating Frequently
            May 17, 2013

            So is there any way to fix this ? 

            I'm running of a synology NAS with a USB stick that I save my work on, so its easy to take to work and back home.

            I'm finding my synology will go into low power mode, thats when Indesign freaks out and hangs.

            The only way to get Indesign back is to end task and restarting Indesign, which normally brings back the latest file.

            This is pretty serious BUG, isn't there a service pack for this ?  With the cloud I thought these kind of things would have been quickly fixed and deployed.

            cheers

            BobLevine
            BobLevine
            Community Expert
            May 17, 2013

            Big difference between a bug and poor workflow. If you can't keep that drive awake, this is what you'll have to deal with. You'd be far better off using a dropbox folder.

            Bob

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