Participant

Question

InDesign Review isn't showing highlights or pins

Forum|Forum|5 years ago
November 3, 2020
9 replies
3138 views

My team has reviewed the document and the comments are showing in review but none of their highlights or pins are showing. I've signed in and out, restarted my computer, etc and it has made no difference. It isn't showing on their end either when they open the review link. It's like they disappeared. Below is a screenshot.

M

Michelle38952623gfgt

Participating Frequently

I'm also having issues with the marker that appears on the InDesign document not showing. So I have all these comments in the Review panel that I can see but no idea where they are to go on the actual Indesign document because the comment flag isn't visible. Has this been rectified as yet?

Willi Adelberger

Community Expert

It is not a bug. The user uses the wrong tools to comment.

T

tiffanyw6750375

Participant

Please explain. I am running into this very issue. I can see the comments just fine in the web browser and I can see the comments just fine in the review panel. The only issue is that the comments are not showing me on the page where the edits need to be made. That feature seems to be missing.

Przemkes

Participant

You need to go into View, then to ScreenMode and select Normal for the blue push pin to show up.

@Adobe really should automate this feature when you are in review mode, without us having to manually reset the screenmode - it used to work, then didn't.

That's right, but sometimes the pin is invisible. It only appears after making a correction. From my observations, it seems as if all the pins were placed on some invisible layer, which is not the top layer. If I'm right, this would explain why sometimes the pins are obscured by the project's inobjects.

S

Sissel Tove31490408bxnz

Participant

Exactly!

I had to open the review link so see where the comments should go. But I see that for others the pins were missing there too!

Przemkes

Participant

I don't think adobe support understands what the problem is. It's not that you can't see the comments in your web browser, but you can't see exactly where they were inserted. InDesing you can see all the comments, but in part you don't know which element it refers to. It doesn't matter what browser you have, cache or VPN, since you can see all the comments, but you can't see 30% of the places where they are pinned.

S

Sissel-Tove Aasberg

Participating Frequently

The problem is still there. It worked fine for hours - and then all of a sudden not.
Im on a strickt deadline and cannot read the whole book to figure where the changes fit....

HARSHIKA_VERMA

Community Manager

Hi @Sissel-Tove Aasberg,

We are sorry to hear that you are still experiencing the issue. Could you kindly let us know if this problem occurs with every file or only specific ones? Additionally, we'd like to know if you can consistently reproduce the issue or if it happens randomly.

To troubleshoot further, we recommend checking if your co-workers encounter the same problem.

You can also try the following steps: clear your cookies, use different browsers, try Incognito mode, or switch to a different Internet connection. Ensure that you are not using VPN, Proxy Adblock, or any third-party extensions that might interfere.

Furthermore, consider updating your browser and informing us about the results.

We will try our best to help.

Thanks,

Harshika

S

Sissel Tove31490408bxnz

Participant

This occurs on irregular occations. Sometimes the pins show, sometimes they dont.

They might show perfectly in a file until half way through a project, and all of a sudden they are gone.

In the last round of reviews in one particular project, the review comments disapeard as well. Had beeen working fine (except for a couple of days with missing pins) for a week - and then they were gone. Had to use the review link to find the comments and the pin.

H

hernandez87v

Participant

Issue from 2020 still happening in 2023. I've tried different browsers and also hard reload + empty cache. None of my comments that were higlighted are showing. InDesign 18.1 on Windows 11.

A

Ali_Kerr

Participant

I am having the same issue where a review link suddenly stopped showing where the comments placed were reffering to. This is both in the online review link and in the working file. Really hope this can be fixed as there are over 100 comments which I can not see where they relate to any more!

A

Amanda22739664y9kj

Participant

Same issue here. I have used Chrome and Microsoft Edge to make comments however the pins or highlights or drawing tools are not showing.

Anshul_Saini

Community Manager

Hi @Amanda22739664y9kj,

Sorry for the trouble. We have tried to address this issue. Please check and let us know if it is working for you and your co-workers now or not. Also, try clearing the cookies, different browsers, Incognito mode, or different Internet connections. Also, make sure you are not using VPN, Proxy Adblock, or any third-party extension which may interfere. Additionally, try updating your browser and let us know how it goes.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,

Anshul Saini

T

Tessa23362711w7q4

Participant

Hi there,

I am having the same issue when using in InDesign and on Safari. I would really appreciate help – this is going to be super embarrassing if I have to go back to the client and say that I've lost all their work!

Thanks,

Tessa

Federico_pr

Participant

I have the same issue. Was it fixed?

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