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Question

Indesign Server CS4 service is not starting on Windows Server 2003 64bit

Forum|Forum|16 years ago
June 30, 2009
3 replies
9386 views

Hello guys,

I am not able to start Indesign Server CS4 service on windows Server 2003 SP2 64bit .

I have successfuly configured the service with InDesignServerService.msc, set the port to 18555. InDesignServerWinService the Log On option is set to "This Account". Also tried using different accounts!

When starting the indesign service from windows Service control panel I get this error:

Could not start the InDesignServerService x64 service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion.

Error log from windows Event viewer:
Error
Timeout (30000 milliseconds) waiting for the InDesignServerService x64 service to connect.

Indesign server application works if launching from command line with the specified port 18555.

If trying to lauch IndesignServerService.exe from command line, there is a delay and finally nothing happens.

I have also tried launching 32bit indesign server service and the same error comes.

Would be grateful for your thoughts!

Message was edited by: Andrewdev Server specs: Windows Server 2003 Standard x64 Edition Service Pack 2 Intel Xeon CPU 3.00Ghz 9.76 GB of Ram Server is running virtualy on Xen hypervisor, there is no antivirus and windows firewall is disabled.

Server developers

This topic has been closed for replies.

C

Chandi_Perera

Participating Frequently

ok found the problem and fixed it.

The clue was a number of posts here and on line about service startup time outs. The fix was a registry hack to increase the service startup timeout.

I ran the following batchfile to increase the time out. Note it edits the registry and neds a restart to become effective.

SvcTimeOut.bat

@echo off
if {%1}=={} @echo Syntax: SvcTimeOut TimeOutMilliseconds&goto :EOF
@echo REG ADD "HKLM\SYSTEM\CurrentControlSet\Control" /V ServicesPipeTimeout /T REG_DWORD /F /D %1
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control" /V ServicesPipeTimeout /T REG_DWORD /F /D %1

Thanks for all the help eveyone.

A

Anonymous

Hi Chandi,

Good to know that your problem is resolved.

Thanks,

Akansh Upadhyaya,

System Engineer.

C

Chandi_Perera

Participating Frequently

I am expereicning the same problem with a customer's server. Generally the install has worked fine

with the IDS starting as a service with no problmes. With one specific customer IDS will only start on the command line and not as a service.

Error I get is

"Could not start the IndesignServerService service on Local Computer.

Error 1053: The service did not respond to the start or control request in a timely fashion."

I have tried starting the service from the control pannel and command line. I have to get to the root of the problem with a fresh install on a fresh machine and still seeing the same error. I ahve also tried using a a named account rather than the default account on the service with no luck.

The server is Micrsoft Windows 2003 Standard Edition Service Pack 2". The hotfix described in the KB article below is too old to get installed on the machine and therefore will not install.

any guidence will be great.

Chandi

A

Anonymous

Hi Chandi,

If Microsoft fix is not working or it is too old to apply then go for manual process i.e.;

In the Microsoft KB article follow this :-

"

Services that use the local system account to log on to a Windows Server 2003-based computer start if the Allow service to interact with desktop

option is turned on. To turn this option on, follow these steps:

In the Services tool, click the service that you want to start, and then click Properties.
Right-click the Log On tab, and then click to select the Allow service to interact with desktop check box.
Click OK to exit the Properties dialog box.

"

This will solve your problem.

Thanks,

Akansh Upadhyaya,

System Engineer,

(Windows + Unix.)

C

Chandi_Perera

Participating Frequently

Tried the manual process above too but still no luck. The Server has .Net Framework 2.0SP2, 3.0SP2 and 3.5SP1 installed.

A

Anonymous

Hi,

You can do one thing that is set the service startup type automatic and then restart the computer.

Follow this steps :

1.Click on run

2.Type services.msc

3.Go the the Indesign service (For both 32 bit and 64 bit)

4.On General Tab,set start up type Automatic.

5.On Recover Tab select the for First failure - restart the service and similar for the second and third failure.

6.Finally click OK and then restart the computer.

This will resolve your problem.

For more details refer to this MicroSoft KB article http://support.microsoft.com/kb/886695

Thanks,

Akansh Upadhyaya,

System Engineer.

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