InDesign Share button not working

[Sarah242528909r04]

Hi there, 

The SHARE button in InDesign has a history of not working for me. I am running it on a MacBook Pro with macOS Ventura 13.4.1. I'm on Adobe Creative Cloud 5.11.0.522.1. The usual issues I have after clicking on the share button include the wheel spinning and the window never loading, or after clicking the update link button, the wheel spins continuously with no advance. Usually, after a restart or 2, I can get the window back up and running properly. This week, however, when I click the share button - I get a completely black window. Today, after a restart, I am getting a window with "Share for review" at the top and a continuously spinning wheel.

The Share for Review feature is an awesome addition to the app. But, I'm not sure what the purpose of this feature is - if I can't depend on it to work every time I try to use it. Just looking for some consistency, and not having to hold my breathe everytime I click the Share button!

HELP!

[Steve Werner]

We need more system information: Please tell us (exactly) what InDesign version you're using.  Have you tried restoring your preferences and caches? Here's how:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

[Sarah242528909r04]

Thanks for your reply Steve. I am running Adobe InDesign 18.5.

I just quit InDesign, renamed the 2 folders and opened InDesign back up. Still getting spinning circle when I click on the "Share" for review button. 

[Steve Werner]

I think I'd still try the "Restore preferences and caches" method.

[Sarah242528909r04]

Sorry, Rebuild the Preference Files? I did that too. Before I renamed the files.

[Sarah242528909r04]

UPDATE - about an hour after trying the above - the share button started functioning properly again. Thanks for your help Steve! Unfortunately, I don't feel confident that I won't have the same problem tomorrow or next week. And to have to reset preferences and caches everytime I'd like to use the share feature, is not a great solution overall. 

[Steve Werner]

Keep us informed, and let us know if it continues to work! Or we can try something else.

[Sarah242528909r04]

Hi Steve! As expected, a few days later I experienced the same problem trying to get into the SHARE window. The first time I was able to restart my computer, and reopen InDesign to get it to work again. A few days later, it happened again. I was quite busy, and when a quick restart didn't work, I just sent my colleague a PDF to review. I really can't depend on it working consistently, and if I have to rename folders and restore preferences everytime I try to use it, its just not worth it. My issues seems to be much worse lately though, maybe since the last update? Is this an issue that anyone else is having?

[defaultn1tivdkmff5m]

I'm having the same problem, just a black screen when I click share - it's driving me mad!