InDesign Share for Review Error

[MelissaM1024]

Hi, I'm trying to use the Share for Review feature and keep getting the error: There was an error creating the artifact. I am using InDesign version 16.2.1 and Windows 10.

Thanks for any help!

[Laubender]

Hi Melissa,

something went wrong with PDF Export that happened "under the hood".

Could you export your document to PDF (Print) with an PDF/X-4 preset without any error?

Regards,
Uwe Laubender

( ACP )

[MelissaM1024]

Yes, I can export to PDF/X-4 fine. I did get the following warning though: 

[Laubender]

Hi Melissa,

I think, we can ignore this error for now.

Hm. What could we check next?

"Creating the artifact" in essence means, that a temp PDF file is written to your system volume. And that failed for whatever reason. Hard to tell why, now that your PDF export principally is working.

Regards,
Uwe Laubender

( ACP )

[MelissaM1024]

Thanks. Is there anything else I can try to get this feature to work?

[Laubender]

Sorry, no idea.

Instead using Share for Review you could share an exported PDF with your customers stored on Dropbox or a similar service. That PDF could contain PDF Annotations ( also known as PDF Comments ) . InDesign has a panel to work with PDF Comments. More on this:

https://helpx.adobe.com/indesign/using/import-pdf-comments.html

Note: Not all types of PDF Annotations from Acrobat Pro or Adobe Reader can be seen as PDF Comments in the InDesign panel.

Regards,
Uwe Laubender

( ACP )

[MelissaM1024]

Thank you. My SMEs actually don't know how to annotate a PDF or don't have access to due to a lower version of Acrobat. They only know how to annotate in Word. I wanted to see if they would be able to use the annotate function in Share for Review.

[Rebekah295847136svq]

I just had this same issue and the only thing that worked for me was to close out other InDesign documents. Once I only had the document I wanted to share open, I was able to use the Share for Review feature. It might be important to note that I had already successfully shared the document for review and was trying to update the link.