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InDesign Share for Review Error

New Here ,
Jun 09, 2021 Jun 09, 2021

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Hi, I'm trying to use the Share for Review feature and keep getting the error: There was an error creating the artifact. I am using InDesign version 16.2.1 and Windows 10.

 

Thanks for any help!

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Hi Melissa,

something went wrong with PDF Export that happened "under the hood".

Could you export your document to PDF (Print) with an PDF/X-4 preset without any error?

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Yes, I can export to PDF/X-4 fine. I did get the following warning though: 

 

MelissaM1024_0-1623416744677.png

 

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Hi Melissa,

I think, we can ignore this error for now.

 

Hm. What could we check next?

"Creating the artifact" in essence means, that a temp PDF file is written to your system volume. And that failed for whatever reason. Hard to tell why, now that your PDF export principally is working.

 

Regards,
Uwe Laubender

( ACP )

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New Here ,
Jul 01, 2021 Jul 01, 2021

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Thanks. Is there anything else I can try to get this feature to work?

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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Sorry, no idea.

 

Instead using Share for Review you could share an exported PDF with your customers stored on Dropbox or a similar service. That PDF could contain PDF Annotations ( also known as PDF Comments ) . InDesign has a panel to work with PDF Comments. More on this:

https://helpx.adobe.com/indesign/using/import-pdf-comments.html

 

Note: Not all types of PDF Annotations from Acrobat Pro or Adobe Reader can be seen as PDF Comments in the InDesign panel.

 

Regards,
Uwe Laubender

( ACP )

 

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Thank you. My SMEs actually don't know how to annotate a PDF or don't have access to due to a lower version of Acrobat. They only know how to annotate in Word. I wanted to see if they would be able to use the annotate function in Share for Review.

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