InDesign Share for Review - Reviewers comments not found

[Susan H]

When I send a file for review, the reviewer puts a marker referring to his edit (let's say it's a comma left out for instance). I used to be able click on the reviewers comment and it would send me to the place in the file and there would be a thumbtack icon to show where I need the comma in this example. Now it sends me to the right page, but not the actual place where the comma is needed and there is no thumbtack icon to show where an edit is needed. Please help.  InDesign version 19.3

[HARSHIKA_VERMA]

Hi @Susan H,

Thank you for reaching out, and sorry for the trouble you're experiencing while reviewing comments. We would like to know a few more details-

• Is it happening with all the share for review links and comments?
• Is it possible for you to share the screenshot showing the issue?
• Have you tried it in a new file?

Let us know if that helps.

Thanks,

Harshika

[Susan H]

Thank you for responding. It was happening with all the share for review links and comments. And I cannot take a screenshot because the issue was weeks ago... not sure what a screenshot would show anyhow because the "thumbtacks" are NOT showing up and that is the problem. I did not try it in a new file -- as it had already been sent out to people for their review and comments, I wouldn't interrupt their process and start all over again.

This is for a brochure I send out monthly, so I need some guidance for the next time.

Susan

[HARSHIKA_VERMA]

Thanks for sharing the info. Is it possible for you to share the review link with me so that I can check it on my end? 

We will try our best to investigate the issue and help you.

Thanks,

Harshika

^HV

[Susan H]

Sure! What's your email?