Skip to main content
carlyb54220569
carlyb54220569
Participating Frequently
May 16, 2022
Answered

InDesign share for review, update the link, deletes comments

  • May 16, 2022
  • 15 replies
  • 9146 views

I have a document that I've shared for review. Reviewers commented, I made changes and I update the share link. 

It refreshes the document with the new version, but when it does that, it deletes all the comments! I need the unresolved comments to remain on the outstanding issues. 

1. How do I make it not do this?
2. How do I get my comments back?

    Correct answer adobekirk

    Comments have now been restored on all known impacted documents - 5618 in total. If your comments have not yet been restored, please reach out to me directly.

    15 replies

    Show previous replies
    L
    Community Expert
    LaubenderCommunity Expert
    Community Expert
    May 17, 2022

    Tony said:

    "but somehow it went from a list of comments to "No comments -- yet""

     

    Hm. But in this case the reviewers can still do new comments and you are able to recieve them?

    Even if the old comments are not visible anymore…

     

    Regards,
    Uwe Laubender
    ( Adobe Community Professional )

    carlyb54220569
    carlyb54220569Author
    Participating Frequently
    May 17, 2022

    Yes I can get new comments, but I need the old comments to stay! Their review of major documents is lost because of this. 

      J E L
      Community Expert
      J E LCommunity Expert
      Community Expert
      May 16, 2022

      @Vivek12, @17434166, can you please take a look at this situation when you get a chance? We now have three separate users reporting the problem. Thanks!

        Vivek-Sharma
        Community Manager
        Vivek-SharmaCommunity Manager
        Community Manager
        May 17, 2022

        @J E L  I have raised this query to our product team for further suggestions. I will update this thread as soon as I will receive a response from them.

        Regards,
        Vivek

          D
          defaultyd6l9dcaecuo
          Participant
          May 16, 2022

          I've never cried so much in my life. I bragged about this great feature to our ESG committe and now I have lost an entire week worth of comments they suggested with revisions. I swear this has never happened before. In the past I could update the link and still access resolved/unresolved comments. Is there any way I can prevent this from happening again? Any way to retrieve the comments? 

            J E L
            Community Expert
            J E LCommunity Expert
            Community Expert
            May 16, 2022

            I'm so sorry. I've asked Adobe employees who oversee the InDesign Community to weigh in. There may be a way for them to help you individually if you have the assets.adobe.com hyperlink where you posted and there was a server backup. But I can't say for sure. Wait until you can send a link to them privately. Fingers crossed.

              carlyb54220569
              carlyb54220569Author
              Participating Frequently
              May 17, 2022

              It happened on 2 of 3 of my documents that I updated yesterday. The two it happened to were long form (50+ pages), the one it worked fine on was a single page document. Perhaps this could be the trigger? Unfortunately, I lost comments on 50+ pages, hence the need to get them back!

                J E L
                Community Expert
                J E LCommunity Expert
                Community Expert
                May 16, 2022

                Hi @carlyb54220569 and @tonye2696352. Wow, not good. That is strange! I made a test document, and it's working correctly for me. Comments are retained after updating. However, maybe this is because I am the one commenting? If anyone else wants to add a comment to this test document, I will make another update to see what happens. (Windows 10 Pro, Brave browser, InDesign 17.2.1 x64 release).

                ETA: Comments by others doesn't change anything. Thanks to those who added comments. I'm not sure what could be causing this problem yet.

                This is a public link. https://assets.adobe.com/id/urn:aaid:sc:US:c11d07c3-f70c-48f4-b29d-6739977c0bdc?view=published

                 

                  T
                  tonye2696352
                  Participating Frequently
                  May 16, 2022

                  Same is happening to me and my coworker on the design team.

                  J E L
                  Community Expert
                  J E LCommunity Expert
                  Community Expert
                  May 16, 2022

                  Just to be sure, you are clicking on "Update Link" and not "Create new review" correct?

                   

                   

                    J
                    JennyKlee
                    Inspiring
                    May 17, 2022

                    Okay. So strange. I don't know what could be causing it. If it only happened once, maybe there was a writing error of some sort. But to have two different users experience the same issue around the same time is concerning. Can you and your coworker do another test with a completely new document tomorrow to see if comments are still being removed? Others may have more suggestions. And we'll see if the OP, @carlyb54220569, is still having the same issue, too.


                    I just started having this issue. I am very familiar with the adobe review link process. I ocho my colleagues... it's really important for those comments to stay until they can be checked off by the team. 

                      Terms & ConditionsAccessibility statement
                      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices