InDesign Shortcuts not working - Mac to Remote PC
Hi all! Long time user, first community post.
I really need help on this one!
So the issue is a little complicated to explain but I'll do my best to keep it simple.
At my job I work on a Mac, I use the Mac to access a PC through Microsoft Remote Desktop.
At the end of last year, I decided it would be a good idea to clean my Mac keyboard with a damp paper towel, turns out it broke the keyboard, shortcuts messed up, keys not working.
Bad - but not a big deal, I grabbed another from storage. Turns out the one from storage didn't work either, probably in the old box for the same reason - someone else broke this one too.
Anyway, I find another that works (half works) the strange thing is, multi-key shortcuts work, but single keys don't. (Ctrl+Shift+any key) works but "T" for type doesn't. Every single key shortcut doesn't work.
I then try a fully functional keyboard from my coworker and it's the exact same. On their computer, all shortcuts are fine but plugged into my computer, only multi key shortcuts work and single keys don't.
The issue is isolated to InDesign.
Photoshop and Illustrator are fine.
Additionally, when IT or coworkers access my remote PC from their computer (with Microsoft Remote) it works fine, but not from my computer. If I use an alternative remote software, it works but Microsoft remote doesn't.
All settings are the same between my coworkers computers and mine. (Mac, PC and remote software settings) I tried all standard fixes, nothing works.
I will try a PC keyboard next week and I'll probably ask IT to fresh install InDesign. (We've tried pretty much all other solutions)
Also, final point - using the alternative remote software is ok but not a good long term solution, it's slower and doesn't support some features I need.
All help appreciated, this one has really confused me.
Thanks Adobe Community! 🙂
