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InDesign Shutting down due to Errors

Community Beginner ,
Dec 14, 2024 Dec 14, 2024

I jsut want to work on my book. 

Every so often atleast at like 25~30 mins the program is crashing, lagging or not repsoding and making my whole mac studio lock up. 

 

What is the whole issue with this program? Is adobe actually fixing anyhting that wrong with it? 

If i have to switch to some oher program i will but i have about 67% of a book finished and his program is making it even harder to work. 

 

Screenshot 2024-12-14 at 8.40.06 PM.png

 

 

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correct answers 1 Correct answer

Community Expert , Dec 14, 2024 Dec 14, 2024

Is it failing with any other documents?

 

If not, or if you want to rule out that your book file might be corrupted or faulty (it happens!), try this...

  • Save your book file to IDML format.
  • Open that file and save it as regular INDD format under a new name.

That should fix any file faults and stop the crashes if they are related.

 

Besides repeated crashes becoming a cause of file faults, it's wise to save projects using Save-As, to a new name, both for backup/recovery and to purge the file of

...
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Community Expert ,
Dec 14, 2024 Dec 14, 2024

Is it failing with any other documents?

 

If not, or if you want to rule out that your book file might be corrupted or faulty (it happens!), try this...

  • Save your book file to IDML format.
  • Open that file and save it as regular INDD format under a new name.

That should fix any file faults and stop the crashes if they are related.

 

Besides repeated crashes becoming a cause of file faults, it's wise to save projects using Save-As, to a new name, both for backup/recovery and to purge the file of bloat from undo and other working info. Get in the habit and you'll have fewer problems and backup versions when a real crisis hits. 

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Community Beginner ,
Dec 15, 2024 Dec 15, 2024

Ill try these thank you! 

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Community Beginner ,
Dec 15, 2024 Dec 15, 2024
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This did the trick btw! 
It hasent crashed at all like before and i'm now in the habit of making backups when im done something major. 

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Community Expert ,
Dec 15, 2024 Dec 15, 2024

what are your versions of InDesign and macOS?

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Community Beginner ,
Dec 15, 2024 Dec 15, 2024

Its Seqoia 15.2 and the very latest version of InDesign 20.0.1  

 

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Community Expert ,
Dec 15, 2024 Dec 15, 2024

Excellent advice and questions so far - I'll just add two of the most common fixes if the IDML doesn't fix the crashes.

 

Try resetting your preferences:

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

 

-------------

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Dec 15, 2024 Dec 15, 2024

I tried to do this and it juct caused InDesign to crash 3 times while trying to open so i dont know what its problem is tbh. 

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Community Expert ,
Dec 15, 2024 Dec 15, 2024

Try downloading the previous version of InDesign - it should be available in the Creative Cloud App.

 

And do you have a program called Magnet installed? Apparently it cuases issues with InDeisgn.

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