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Participant
June 22, 2023
Question

InDesign stürzt beim verpacken einer Datei ab

  • June 22, 2023
  • 1 reply
  • 983 views

Hallo,

 

ich habe folgendes Problem. Wenn ich eine InDesign verpacken möchte startet er den Prozess und stürzt dann mitten drin ab. Meistens hat er einen Ordner für Documents fonts und Links angelet aber es sind keine oder nicht alle Datein abgelegt. Das In Design Dokument legt er gar nicht ab und das PDF wird nur teilweise gespeichert. 

Was kann ich tun um das Problem zu beheben??

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1 reply

Bill Silbert
Community Expert
Community Expert
June 22, 2023

Try resetting your InDesign preferences. This process will restore the program to its defaults which, hopefully will fix the issue.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Participant
June 23, 2023

Hallo Bill,

erstmal vielen Dank für deine Hilfe. Ich habe versucht, deine Anweisungen zu befolgen, aber ich habe in meiner Libary keinen Adobe Ordner. Da waren lediglich 3 "plist" Dateien.

Aber nicht die, die du meintest. Hast du vielleicht noch eine andere Idee, wie ich mein Problem lösen kann?

Participant
June 27, 2023

You are in the wrong folder. Read the instructions carefully. You are currently in the main level library. You need to be in the User's library. Follow explicitly the instructions "The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder." This will get you to the correct folder.


Hallo Bill, die Optionstatste hat bei mir nicht funktioniert aber ich habe den versteckten Ordner Libary trotzdem noch gefunden. 🙂 
Bei mir liegt die zu löschende Datei (“com.adobe.InDesign.plist”) direkt in "Preferences" und nicht in "Adobe In Design". Ist das in diesem Falle egal, oder ist da vielleicht noch ein ganz anderes Problem?
Bin mir jetzt unsicher ob ich es an der Stelle löschen soll.

 

Danke für deine Geduld