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Indesign stuck in loading screen

zainab adnan
New Here ,
Oct 02, 2020 Oct 02, 2020

Hello I have a problem with InDesign, it stuck on the loading screen ( I Reinstall twice and updated it to the last versions but still not opening ) as you see in the photoScreen Shot 2020-10-02 at 10.28.48 AM.png

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Activation billing and install , How to , Performance
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correct answers 1 Correct answer

Derek Cross Community Expert
Community Expert , Oct 02, 2020 Oct 02, 2020

Which version of your OS?

How  much RAM do you have?

I suggest you unistall InDesign, using the drop-down menu in the Creative Cloud app, and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Derek Cross Community Expert
Community Expert ,
Oct 02, 2020 Oct 02, 2020

Which version of your OS?

How  much RAM do you have?

I suggest you unistall InDesign, using the drop-down menu in the Creative Cloud app, and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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zainab adnan
New Here ,
Oct 02, 2020 Oct 02, 2020
LATEST
In Response To Derek Cross

I am working in MacOS Catalina 10.15.7

 

Thank you so much for your answer

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