InDesign Stuck in "Touch" Workspace on First Launch, Unable to Click or Use Shortcuts

[Léonard Roussel]

Hello. Brand new laptop (HP Zbook with touchscreen, Windows 10), just installed InDesign and open for the first time, I get this unfriendly "touch" screen (see screenshot) but cannot click (or touch) anything, or press any keyboard shortcut. I also tried what's described here without success (this is the first time I open InDesign on this computer). I'm running out of ideas, please help, thanks!

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[Rishabh_Tiwari]

Hi,

Glad to hear it works now. In case anyone experiences this, please try the suggestions shared in this discussion. 

Thanks

Rishabh

[JCedric]

Hi,

Same problem for me.
I simply closed the InDesign window and relaunched InDesign.

[Rishabh_Tiwari]

Hi,

Thank you for reaching out and sharing the solution that worked for you. If anyone experiences this, even after restarting, please try the suggestions shared in this discussion. 

Thanks

Rishabh

[Raymond26965993n8ct]

April 2024 and this bug still exists. My Dell computer does not have a touchscreen, yet software defaulted to the touchscreen demo with no visible means to dismiss it.  However the software makes the determination to do this, it goofs up. Best to change the install or start-up to ASK if the user wants to start in touchscreen mode. My first impression of Adobe is not good.

[Sawood Pearce]

May 2024 and this bug still persists. A fresh install of InDesign opens in Touch mode with ridiculous scaling and no buttons (including the Workspace selection) work with touch or cursor. This thread should not be marked as 'Solved' by Adobe because the solution given is a workaround with intermittent results. The solution is to fix the bug permanently and advise which version has this resolved.

[Chris E OKC]

May, 2024 and I too am still experiencing this on a new install. In the past, opening InDesign by double-clicking an existing .indd file has worked. However, that does not work this time. It *looks* like it's going to. I see the file in touch mode, then after a few seconds, the "tutorial" pops up, locking me out of anything other than closing InDesign via Task Manager. I've spent the last three hours trying the solutions mentioned in this discussion, in the discussion posted by the Adobe employees, and various combinations of the recommendations, but alas, here I am, still without a version of Adobe I can use for more than just staring at a locked touch tutorial screen. It's a bit silly that this issue has persisted for more than half a decade, and still has not been fixed.

[HARSHIKA_VERMA]

Hi there,

We understand it could be frustrating for you. Would you mind trying the steps suggested in this article: https://adobe.ly/45u0m8r and let us know if that helps?

Thanks,

Harshika

[JPatGP]

July 2024, just ran into this for the first time as well after reinstalling windows. Making it even more interesting is it is opening on a non-touch secondary display (though the primary laptop screen is a touchscreen). Opening an existing indd file did the trick. Still kind of an irritating bug.

[HARSHIKA_VERMA]

Hi @JPatGP, 

We understand it could be frustrating. However, the touch screen on Windows can be disabled by following the steps mentioned on this page by Microsoft:

https://adobe.ly/4bYUGoo

Please try and let us know if that solves the issue.

Thanks,

Harshika

[JPatGP]

lol. I appreciate your wanting to help, but I'd read the other comments in this thread before responding further. I think you might be missing the point.

[James Gifford—NitroPress]

So, what is the point?