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matthiasd38837499
Participating Frequently
October 24, 2019
Question

InDesign 2019(v14.0.3) stuck on "Touch workspace" on Windows 10

  • October 24, 2019
  • 6 replies
  • 5997 views

Dear Support Community,
my InDesign (v14.0.3) freezes apprx. 1 second after launching it. It only shows the "Touch Workspace"-overlay and the animation of the finger drawing a rectangle after freezing the program completely. The only way to close InDesign is via task manager.
I tried reinstalling, updating, older versions, deleting old files but i can't seem to find a solution.

I would be very thankful for any kind of help!

Best regards!

 

{Renamed By MOD}

    This topic has been closed for replies.

    6 replies

    Mike Witherell
    Community Expert
    Mike WitherellCommunity Expert
    Community Expert
    September 10, 2024

    My experience has been similar. It was the Touch Tutorial that autoplays that I could not access to get it off the screen. Once it was gone, I could change the Workspace. Doing a reset finally got me going past this problem.

    Mike Witherell
    L
    Livi22564395fshe
    Participant
    January 8, 2022

    I'm having the same issue and nothing to working to fix it. I am about to scream. I have been paying for Creative Cloud for many years and normally I love it. I just got this new computer for Christmas and it has touchscreen. I am in the middle if working on an important project and can't get into the freaking program. I don't care about the dumb tutorial that will not go away. 

      I
      Ian255802463804
      Participant
      August 9, 2022

      Experiencing the same issue! Very frustrating.

       

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      August 9, 2022

      Hi @Ian255802463804 ,

       

      Sorry to hear about the trouble. Could you please try the suggestions shared in the below-mentioned similar discussions: 

       

      https://community.adobe.com/t5/indesign-discussions/indesign-stuck-in-quot-touch-quot-workspace-on-first-open/m-p/11979571#M422775

       

      https://community.adobe.com/t5/indesign-discussions/how-to-disable-touch-workspace-on-indesign-cc/m-p/8265360#M25846

       

      Let us know if this helps or if you need any further assistance.

       

      Regards

      Rishabh

      R
      Reid5C35
      Participant
      August 19, 2021

      Still happening for me and nothing in this thread has helped. Adobe gets to be a monopoly without fixing 5 year old known problems? Awesome! 

      P
      PactArt
      Participant
      November 26, 2021

      Same I can't do my work because Adobe is breaking it's own programgs. I don't even have a touch screen on my computer

      A
      Allen2207554924np
      Participant
      December 3, 2021

      I have the same problem.

       

      A
      aaronb59802137
      Participant
      November 22, 2020

      I had the same issue with 16.0. This is the only thing that worked for me:

      https://www.howtogeek.com/258522/how-to-enable-or-disable-your-computers-touch-screen-in-windows-10/

      It means the touchscreen is completely disable, but better than nothing I guess. I'm surprised this hasn't been fixed as it's been a known issue since 2016.

       

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      October 24, 2019

      Hi Matthias,

       

      Sorry to hear about this frustrating situation. Could you please share a small video or a few screenshots of the screen where it gets stuck?

       

      We're here to help!

       

      Regards,

      Srishti

      M
      matthiasd38837499Author
      Participating Frequently
      November 6, 2019

      Hi Srishti,

      sure! Here we go: https://www.youtube.com/watch?v=eM-LVkjTY74&feature=youtu.be
      In this case (I assume because OBS caught plenty of ressources) I was still able to click the button. Without OBS running, I can't even click it because of the freeze... By the way: This is InDesign v15.0 now. 😉

      Regards,
      Matthias

      Rishabh_Tiwari
      Community Manager
      Rishabh_TiwariCommunity Manager
      Community Manager
      October 24, 2019

      Hi there,

       

      Sorry to hear about the trouble you are facing with InDesign, you can try resetting the preferences for InDesign as corrupt preferences is one of the primary reason for crashing. Please follow the steps below for resetting the preferences:

       

      Manual Reset: 

      For Windows 

      • Close all Adobe applications. 
      • Go to Locations : 
      • C:\Users\user\AppData\Roaming\Adobe  
      • C:\Users\user\AppData\Local\Adobe. 
      •  Rename InDesign folders to InDesign.old 
      • Launch InDesign from CC. 

        

      For MAC  

      • Close all adobe applications 
      • Go to Locations:  
      • ~/Library/Caches 
      • ~/Library/Preferences 
      • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
      • Launch InDesign from the CC 

       

      Disclaimer: Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

       

      Help Article: https://helpx.adobe.com/indesign/using/setting-preferences.html 

       

      If that doesn't help, I would request if you can share a few more details like:

      1. Operating System and its exact version.
      2. When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

       

      Regards

      Rishabh

      M
      matthiasd38837499Author
      Participating Frequently
      October 24, 2019

      Dear Rishab,

      unfortunately that did not work out. 😞

      Here is some more information as requested:

      OS: Windows 10 Home 64-Bit-Version (10.0, Build 18362.418)

      Last year in Novembre I used InDesign successfully for some Designs and did not use it since. Last month I wanted to start using it again (with a brand new license) but it did not work so I tried some stuff but nothing has helped since... There has not been a change to my antivirus system and apart from the Windows and driver updates I am not aware of any major changes...

      Best regards

      Matthias

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