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InDesign Template from Adobe stock not working properly

Community Beginner ,
Oct 19, 2022 Oct 19, 2022

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I downloaded the template from the adobe stock site (#326148964).
And the problems began. The program crashes with the most basic operations: Creation of new styles, copy-paste, and in truth many others. Sometimes at the very opening.
I no longer know what to do.
I restored the original preferences.
I saved the file several times from scratch.
I tried to paste it to another document, but it doesn't work and crashes when copying anything.
I updated all software.
Any ideas?
I'm already starting to be very frustrated 😞

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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I doubt that it is the template that gets your program crashing. As soon as I can, I will try the asset. In the meantime, could you tell us your OS and version and your Indesign version?

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Oh, it's the file. See my post below.

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Are you using the most recent version of Adobe InDesign? If not please update and try again.

EBQ

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Sorry for the delay. I've licensed and tried out this asset and I can't find a problem with this. You really should answer my question about your OS and version and the InDesign version. Meanwhile, I will move this thread to the InDesign forum, where you may find a helping hand.

Abambo_0-1666354466384.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Hello Abamo, thank you for all the answers, and sorry for  my delay. Two sick kids so I'm a bit offline these days 😞

I'm working on Windows 11 Home, InDesign 2023 18.0.

I did all the updates of OS and Adobe.

I just try again with simple operations and again the same problems 😕 I can't copy + past, no option to create new styles... and many others... I'm really lost 

 

 

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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Hi @mariak59082263,

 

We are sorry to hear you're experiencing an issue while opening the asset file from Adobe Stock into InDesign. It looks like a template-specific issue. The template is crashing at our end on both windows 10 and 11 machines. Could you please also check if you're able to open this template on the previous version of InDesign?

 

We will try our best to investigate.

 

Thanks,

Harshika

 

 

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Hi thanks, it crash on absolutely everything. Older Versions, Mac & Windows 

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Adobe Employee ,
Oct 21, 2022 Oct 21, 2022

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I appreciate the confirmation. We will express the concern to our Stock team about this template issue and request that they make the appropriate changes to the template.

 

Thank you for highlighting it here.

 

Regards,

Harshika

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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I download another random template of the same artist, and all was good and working, so it's this file.

 

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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Any chance I can "give it back" somehow and get back my credit?

This one as we agree is useless 

Thank you 

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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@mariak59082263 wrote:

Any chance I can "give it back" somehow and get back my credit?

This one as we agree is useless 

Thank you 


Maybe @Vani_100 can help with this?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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I just downloaded that template and I can only say that it's garbage. Every single thing I tried with it crashed InDesign 2022 and 2023 on Windows 11. There are absolutely no paragraph or character styles so everything is manually styled. I tried to save as IDML and I got a file that didn't even have the manual styling. I don't know why Adobe insists on selling these dumbed-down InDesign files on Adobe Stock.

 

I'm not seeing this with other files I've opened so it's something in the way this thing was built.

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Community Beginner ,
Oct 21, 2022 Oct 21, 2022

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ufff really big thanks! 

I thought I'm the only one getting crazy here 😉

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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Well, it did not crash my computer (strange: Windows 10, InDesign 17.x, I did update to 18 just after trying the asset, but I did not test the asset again), but yes, I can confirm that the asset is quite useless. An experienced InDesign user could have set-up something better in a few minutes.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 24, 2022 Oct 24, 2022

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Hi @mariak59082263,

I'm sorry you and others are having an issue with this file. I'll send this to our content review team to evaluate and I've granted you a replacement license so you can choose a different file.

EBQ

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