Skip to main content
YESNT
Participating Frequently
December 13, 2022
Question

InDesign Text Effects NOT Working (Windows 11)

  • December 13, 2022
  • 6 replies
  • 5051 views

Hi there - is there any working InDesign version for Windows 11 at all?

 

I have tried all available CC versions between v17.0 and the most recent update inside 2023 but I run into pretty much exactly the same issues in any version:

 

1) text elements with effects applied will display strange strike-thru lines which disappear and re-appear if I scroll the affected page in and out of the viewable area.

 

2) but much worse: applied text effects will only show in active screen mode but never translate into any alternative screen mode selected e.g.  when typically switching from NORMAL to PREVIEW the effects show incorrectly as if offset and with added thickness -> please see attached images. This also happens the other way around: when working in preview mode, applying effects and then switching to normal mode.

Further, v17.0 is the most stable in that regard. With later versions applying text effects is sometimes not possible and the whole process is randomly unpredictable.

 

This deems the program near unusable for me! Can anyone from Adobe please help? Or does anyone in the community have suggestions?

 

Many thanks in advance.

 

MJ

This topic has been closed for replies.

6 replies

James Gifford—NitroPress
Legend
December 15, 2022

I'm now thinking along the lines of a bad color profile or something else meant to "help" or "boost" display quality.

 

Do you have HDR enabled in the video card's, er, video settings? Or some such?

 

YESNT
YESNTAuthor
Participating Frequently
December 16, 2022

I don't have any fancy profiles. I double-checked on this and my set up is generally purist. I run in sRGB on stock settings, especially since this trouble shooting expedition :))) No HDR. I also tried all default settings vs boosted options in NVIDIA Control Panel or Windows etc. etc. but thanks for mentioning this. As I mentioned I'll run a test without my discrete GPU installed later today / over the weekend. Maybe I'll manage to organize a different GPU to run a comparison. I'll report back as soon as. 

James Gifford—NitroPress
Legend
December 16, 2022

What's the system's base video, er, system? You should be able to just plug the monitor into it, without removing the Nvidia card; InDesign doesn't make indirect use of the GPU the way some games and computation apps do. It shouldn't affect the base video adapter's output.

 

I'm coming to the conclusion your system is possessed, though. 🙂

 

Peter Spier
Community Expert
Community Expert
December 15, 2022

I hesitate to suggest this, but have you tried swapping the video card? Maybe it has a bad memory chip.

YESNT
YESNTAuthor
Participating Frequently
December 15, 2022

I'll know more tomorrow when I remove it ... but yes, ideally I would need to test with a different GPU. That would really clear things up if the issues would disappear then. 

Edit:  Notably, I haven't had any other GPU related issues at all across a whole list of programs so a faulty module doesn't seem too likely or else it would have kicked up something during really demanding tasks which it hasn't (so far). Octane bench scores are also at the top of the model range.

Peter Spier
Community Expert
Community Expert
December 15, 2022

I'm thinking VRAM rather than GPU, but as you say it hasn't kicked up previously. You nevewr know, though, when something is going to hit that one bad bit.

Mike Witherell
Community Expert
Community Expert
December 15, 2022

Could it be related to a corrupt font?

Mike Witherell
YESNT
YESNTAuthor
Participating Frequently
December 15, 2022

I'd think very unlikely, unless it's any of the default Windows 11 fonts. I tested the behaviour on vanilla Windows and in Safe Mode and it's even worse in Safe Mode where v17.0, which is so far the 'best behaved' version, acts as badly as the latest version and those below. I've gone through the uservoice.com community posts and found quite a lot of reports of similar or near equal complaints but unfortunately most don't go into more detail or haven't been followed up by anyone.

A last thing I'll try tomorrow is to remove my GPU and switch to the integrated iGPU (currently disabled in the BIOS).

 

I strongly suspect the issue is semi-hardware related as in that it's probably some driver combination for processor / motherboard / chipset and GPU that just doesn't work well with InDesign/Adobe CC, i.e. could be that this is an issue exclusive to e.g. my z690 ASUS Prime motherboard paired with my RTX 3070ti Gigabyte OC GPU type/SKU.

 

Also, the official Adobe guide clearly says that users should not use the latest versions of particular programs for most stable performance >> https://helpx.adobe.com/download-install/kb/windows-11.html#known-issues

 

So there are at least some known unknowns here 🙂 I may know more tomorrow when I'll perform the GPU extraction :)))

Mike Witherell
Community Expert
Community Expert
December 15, 2022

What happens if you move the document to a completely different and less-exotic computer?

Mike Witherell
YESNT
YESNTAuthor
Participating Frequently
December 15, 2022

I should have mentioned that aspect as well! Yes, my friend at a studio does not have any trouble. I'm in home office at the moment but my friend checked on mac and pc and no trouble there. He's still on windows 10 on his pc though.

Mike Witherell
Community Expert
Community Expert
December 15, 2022

Does this happen in one document or in any document?

Mike Witherell
YESNT
YESNTAuthor
Participating Frequently
December 15, 2022

In any document. Old, new, fresh set up ... all the same 😞

James Gifford—NitroPress
Legend
December 13, 2022

This all sounds more like a system-specific display issue than anything to do with InDesign itself; I'm on Win11 and have never seen this behavior in any version through (currently) 18.0.

 

Do the faulty renderings print or export to PDF, or are they only seen when scrolling your display?

 

Obvious question: have you updated your video drivers to the latest from the card manufacturer's site? Relying on Windows updates for video drivers can cause compatibility issues. What actual hardware (system and video) are you using?

 

YESNT
YESNTAuthor
Participating Frequently
December 13, 2022

Hi James - thanks for your reply! 

I work on a fresh system i.e. I've reset most components and did a brand new clean install of Windows - just to be sure. I also ran the latest Nvidia Studio driver update today. I'm on Windows 11 latest update and followed the compatibility notes from https://helpx.adobe.com/download-install/kb/windows-11.html

I use a 12th gen Intel processor, 64GB RAM and a RTX 3070ti, paired with nvme m.2 pcie 4.0 drives, all on a pcie 5.0 ready motherboard. Generally my system is rock solid and I have no issues in video editing or 3D production. It's just terrible in InDesign when I use effects on text or other objects.  

In regards of the issues I listed earlier,  the horizontal lines are the most forgiving part as these only affect the displaying of the pages but not the e.g. png exports. The issue that arises when switching screen modes on the other hand is absolutely awful to work with. That is really my main concern;

* * * 2) but much worse: applied text effects will only show in active screen mode but never translate into any alternative screen mode selected e.g.  when typically switching from NORMAL to PREVIEW the effects show incorrectly as if offset and with added thickness -> please see attached images. This also happens the other way around: when working in preview mode, applying effects and then switching to normal mode.

Further, v17.0 is the most stable in that regard. With later versions applying text effects is sometimes not possible and the whole process is randomly unpredictable. * * *

 

Any ideas or suggestions are much appreciated - this is driving me crazy 🙂

YESNT
YESNTAuthor
Participating Frequently
December 13, 2022

Also, since you mentioned PDF behaviour; 

The PDF export looks correct on first open but on first zoom it looks corrupted, then on second zoom ok again and breaks on the next, so basically every other zoom level breaks. I attached images for reference.

All in all many awkward scenarios exclusive to InDesign related tasks.