inDesign trial period ended abruptly

Report · Feb 08, 2023

I was testing out inD and building pdf files and it ended abruptly at day 7. The chat box is sending me in circles. I got a call they will get back to me in 3-5 bus day. Apparently cut my trial off because of Fraud but not sure what the Fraud is?

Meanwhile, I bought the program to access what I had been building but don't see what I was working on despite downloading it to my laptop. Shouldn't the .indd doc open now that I bought the thing it wanted to be able to open it?

thx for your advice.

Report · Feb 08, 2023

Hi Lisa:

When you download the 7-day trial from the Adobe website, you have to agree to the terms and conditions which includes charging your credit card if you don't cancel within the trial period. I'm not sure where "fraud" would come in to play, unless perhaps Adobe was unable to charge your card? Otherwise, your trial should've rolled over to a subscription automatically. Once you purchase the InDesign subscription, you will have access to all the files you were working on earlier, you just have to figure out where you saved them.

If you have any billing questions, please direct them to Adobe Customer Care: https://helpx.adobe.com/contact.html. There is a chat icon in the lower right corner.

The Community Experts on this forum are here to help you understand InDesign's feature set: we cannot address any billing or fraud questions, or tell you where you saved your files on your hard drive. Best of luck,

~Barb

Report · Feb 08, 2023

HI @Lisa28325784eq94,

About the premature trial expiry. There is not much we can do in such a case, this does happen to some users and there could be myriad reasons for it like system time changed to something unexpected etc. In a nutshell if the trial expires on a machine then there is no way to refresh it for the same application on the same machine,

Now about the fraud you say, I am not sure what fraud you are refering to. If you see something being done that is not captured in the Terms and Condition of the subscription then you can surely take it up with Adobe support and they shall sort it out. We or anyone on these forums can't help in these matters.

Also about your missing files. Well Adobe does not do anything with your file even if you don't subscribe to the application. The file should either be in you local computer(try searching for it via the OS search), or it may have been created on the creative cloud. I hope this helps.

-Manan

Report · Feb 09, 2023

There's nothing premature about a seven day trial ending on day seven.

Report · Feb 09, 2023

Well, I would expect a seven-day trial to run through day seven, myself, and if you read t he original post correctly it says the trial ended becasues of some perceived fraud on the user end, not by Adobe. I suspect either a sytem clock change or perhaps invalid credit info, either of whcih could be honest mistakes.

We probably need more information about where the missing files were stored to find a solution. If the new purchased subscription is active, but registered under a different User ID that might account for files not being found if they were stored in the cloud, though they should still be on the user machine if stored there.

Report · Feb 10, 2023

Rightly said Bob. I made the suggestion presuming that the OP and support folks did agree atleast on the part that the trial period should have run longer and the quoted 7 days might have been a typo or an oversight. Now when I read this again, it seems to be lacking some information. Anyhow, it seems there is nothing more that we as peers users can do to help other than what we have suggested already.

-Manan

Report · Mar 16, 2023

Well the problem is that I clicked a 14 day trial and it was abruptly ended on day 7, after calling them they staated it as a case of FRAUD. Still do this day. No one has contacted me. Everything is written into .ind format so it can only be read by inDesign. To pay $20.99 to get my content out is kind of like extortion. Sounds like someone put 14 days advertisement and everyone is pulled on day 7 is a common theme around here.

~lisa

Report · Mar 17, 2023

Fraud? Extortion? That's laughable!

As for your 14-day trial, please post a link showing that offer. AFAIK, Adobe trials are seven days.

Report · Mar 18, 2023

Hi @L2821337375il,

As already mentioned, the trial is for 7 days only. This is suspicious, can you tell us where you saw this 14 days advertisement, how/where did you download/buy your software and how did you contact the support? That should clear things out.

-Manan

Report · Mar 19, 2023

Welcome to your free trial, L

We’re glad you’re here. Let’s get your team set up. Ask up to nine teammates to join your Adobe Creative Cloud for teams trial.

Be sure to invite your teammates today so they can take advantage of the full 14 days of the trial period.

Please excuse my spelling this has been sent from my iPhone
>> The information in this email is confidential and may be legally
>> privileged. It is intended solely for the addressee. Access to this
>> email by anyone else is unauthorized. If you are not the intended
>> recipient, any disclosure, copying, distribution or any action taken or
>> omitted to be taken in reliance on it, is prohibited and may be unlawful.

Report · Feb 09, 2023

Abruptly? It's a seven day trial. It ended on day seven.

I'm not sure why you'd be surprised when it ended or why you think this is some kind of fraud. As for your files, did you search your hard drive for all INDD files?

Deleting the application would not touch those files, nor would ending a subscription or a trial.

Report · Feb 10, 2023

You say it's a trial. And you say you bought the thing. So I'm not sure if you paid. Do you have a subscription? What was it to - InDesign or All Apps? What did it cost per month?

Report · Feb 10, 2023

I was in a trial and my test project then was held hostage unless I pay for a subscription. No one in the chats-cust service- could help me. I had to pay to retrieve my work or walk away. Once i paid, it gave me access and said i had 7 day’s remaining. Pretty uncool a company pretending you have 14 days trial.

Please excuse my spelling this has been sent from my iPhone
>> The information in this email is confidential and may be legally
>> privileged. It is intended solely for the addressee. Access to this
>> email by anyone else is unauthorized. If you are not the intended
>> recipient, any disclosure, copying, distribution or any action taken or
>> omitted to be taken in reliance on it, is prohibited and may be unlawful.

Report · Feb 10, 2023

This sounds like you are dealing with some third-party scammer, not Adobe (and that would certainly be fraud, both on you and on Adobe, and I can see how they would terminate any access you might have had to their servers). If you've paid Adobe for a subscription you should have either a month or a year, depending on what you purchased, not seven days.

Report · Feb 10, 2023

Adobe does not do 14-day trials. I am in agreement with Peter; it sounds like you've been scammed. Additionally, when you reply by email, please delete your email signature.

Report · Mar 19, 2023

So bizarre that you would think people just make this stuff up. I called in as i couldn't access my account or what i was working on and all anyone could say, "its some kind of fraud" someone will get back to you in 3-5 days"" to which, no one still never has. Yet look at this chat page, so many people talking about their 7 day experience, when they thought it was 14. This is my email confirmation when i signed up.

Question is: Why are there so many people on here to deflect from the actual customer experience issue? Fix the issue of misstating, "Free 14 day trial."

Welcome to your free trial, L

We’re glad you’re here. Let’s get your team set up. Ask up to nine teammates to join your Adobe Creative Cloud for teams trial.

Be sure to invite your teammates today so they can take advantage of the full 14 days of the trial period.

Report · Mar 20, 2023

Ah, so it was a Teams trial. This is a different world. Trials aren't for you to get work done for free, though!!

Report · Mar 20, 2023

The only thing stated in the original post was that you were testing InDesign. This is why you need to provide FULL details on everything. That said, there are any number of things that could kill a trial early including messing with the system clock or any other violation of the TOS you agreed to.

I'm not saying any of that happened, but as already pointed out, you haven't lost anything. Any files you created should still be there if you ever decide to subscribe.

Report · Mar 19, 2023

OK, I looked up free trial for teams and this is Adobe's page: https://www.adobe.com/creativecloud/business/teams/free-trial-download.html

It says 14 days, and I think Lisa28325784eq94 has a legitimate complaint.