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Lisa28325784eq94
Participant
February 9, 2023
Question

inDesign trial period ended abruptly

  • February 9, 2023
  • 6 replies
  • 1994 views

I was testing out inD and building pdf files and it ended abruptly at day 7. The chat box is sending me in circles. I got a call they will get back to me in 3-5 bus day. Apparently cut my trial off because of Fraud but not sure what the Fraud is?

Meanwhile, I bought the program to access what I had been building  but don't see what I was working on despite downloading it to my laptop. Shouldn't the .indd doc open now that I bought the thing it wanted to be able to  open it?

 

thx for your advice.

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6 replies

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
March 19, 2023

OK, I looked up free trial for teams and this is Adobe's page: https://www.adobe.com/creativecloud/business/teams/free-trial-download.html

It says 14 days, and I think Lisa28325784eq94 has a legitimate complaint.

    L
    L2821337375il
    Participating Frequently
    March 19, 2023

    So bizarre that you would think people just make this stuff up. I called in as i couldn't access my account or what i was working on and all anyone could say, "its some kind of fraud" someone will get back to you in 3-5 days"" to which, no one still never has. Yet look at this chat page, so many people talking about their 7 day experience, when they thought it was 14. This is my email confirmation when i signed up.

    Question is: Why are there so many people on here to deflect from the actual customer experience issue? Fix the issue of misstating, "Free 14 day trial."

     

     

    Welcome to your free trial, L
     
    We’re glad you’re here. Let’s get your team set up. Ask up to nine teammates to join your Adobe Creative Cloud for teams trial.

    Be sure to invite your teammates today so they can take advantage of the full 14 days of the trial period.
    T
    Test Screen Name
    Legend
    March 20, 2023

    Ah, so it was a Teams trial. This is a different world. Trials aren't for you to get work done for free, though!!

    T
    Test Screen Name
    Legend
    February 10, 2023

    You say it's a trial. And you say you bought the thing. So I'm not sure if you paid. Do you have a subscription? What was it to - InDesign or All Apps? What did it cost per month?

    L
    Lisa28325784eq94Author
    Participant
    February 10, 2023
    I was in a trial and my test project then was held hostage unless I pay for a subscription. No one in the chats-cust service- could help me. I had to pay to retrieve my work or walk away. Once i paid, it gave me access and said i had 7 day’s remaining. Pretty uncool a company pretending you have 14 days trial.

    Please excuse my spelling this has been sent from my iPhone
    >> The information in this email is confidential and may be legally
    >> privileged. It is intended solely for the addressee. Access to this
    >> email by anyone else is unauthorized. If you are not the intended
    >> recipient, any disclosure, copying, distribution or any action taken or
    >> omitted to be taken in reliance on it, is prohibited and may be unlawful.
    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    February 10, 2023

    This sounds like you are dealing with some third-party scammer, not Adobe (and that would certainly be fraud, both on you and on Adobe, and I can see how they would terminate any access you might have had to their servers). If you've paid Adobe for a subscription you should have either a month or a year, depending on what you purchased, not seven days.

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    February 9, 2023

    Abruptly? It's a seven day trial. It ended on day seven.

    I'm not sure why you'd be surprised when it ended or why you think this is some kind of fraud. As for your files, did you search your hard drive for all INDD files?

    Deleting the application would not touch those files, nor would ending a subscription or a trial.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 9, 2023

    HI @Lisa28325784eq94,

    About the premature trial expiry. There is not much we can do in such a case, this does happen to some users and there could be myriad reasons for it like system time changed to something unexpected etc. In a nutshell if the trial expires on a machine then there is no way to refresh it for the same application on the same machine,

    Now about the fraud you say, I am not sure what fraud you are refering to. If you see something being done that is not captured in the Terms and Condition of the subscription then you can surely take it up with Adobe support and they shall sort it out. We or anyone on these forums can't help in these matters.

    Also about your missing files. Well Adobe does not do anything with your file even if you don't subscribe to the application. The file should either be in you local computer(try searching for it via the OS search), or it may have been created on the creative cloud. I hope this helps.

    -Manan

    -Manan
    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    February 9, 2023

    There's nothing premature about a seven day trial ending on day seven.

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    February 9, 2023

    Well, I would expect a seven-day trial to run through day seven, myself, and if you read t he original post correctly it says the trial ended becasues of some perceived fraud on the user end, not by Adobe. I suspect either a sytem clock change or perhaps invalid credit info, either of whcih could be honest mistakes.

    We probably need more information about where the missing files were stored to find a solution. If the new purchased subscription is active, but registered under a different User ID that might account for files not being found if they were stored in the cloud, though they should still be on the user machine if stored there.

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      February 9, 2023

      Hi Lisa:

       

      When you download the 7-day trial from the Adobe website, you have to agree to the terms and conditions which includes charging your credit card if you don't cancel within the trial period. I'm not sure where "fraud" would come in to play, unless perhaps Adobe was unable to charge your card? Otherwise, your trial should've rolled over to a subscription automatically. Once you purchase the InDesign subscription, you will have access to all the files you were working on earlier, you just have to figure out where you saved them. 

       

      If you have any billing questions, please direct them to Adobe Customer Care: https://helpx.adobe.com/contact.html. There is a chat icon in the lower right corner.

       

      The Community Experts on this forum are here to help you understand InDesign's feature set: we cannot address any billing or fraud questions, or tell you where you saved your files on your hard drive. Best of luck,

       

      ~Barb

      ~Barb at Rocky Mountain Training
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