Skip to main content
jenniferg56476725
jenniferg56476725
Participant
October 23, 2017
Question

Indesign update CC 13.0

  • October 23, 2017
  • 7 replies
  • 12701 views

Hello, I've updated to the latest version of Indesign through CC but it's still not allowing me to open files created in version 13.0. Help!

J

    This topic has been closed for replies.

    7 replies

    C
    chatterson
    Participant
    April 17, 2018

    I have not been able to update either. I read all the advice in this post. I made sure I had the latest OS on my mac and I definitely meet the system requirements. I restarted, logged out and back in. But on the desktop app, I do not have the option to update to CC 13.0 when I click 'other versions.' I tried looking in the apps folder. Nothing has worked! I need this update in order to use the practice files for a class. Help meeee!

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    April 17, 2018

    The problem could be that you're having a problem with the Creative Cloud desktop app.

    Go to the Creative Cloud desktop app and choose Preferences > General. What version does it show. The current version on my computer is 4.4.1.299.

    If that's the current version, choose Check for App Updates from the menu at the top right.

    J
    jaymeb86843682
    Participant
    November 23, 2017

    I'm not given the option for the 2018 version, my all my students seem to be on it. We're all part of the same license and I can't open their files to evaluate. What's going on? help!

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    November 23, 2017

    Make sure that your operating system is El Capitan or above. If it is not then you will have to upgrade your OS before you can upgrade to CC 2018. If your OS is OK then try signing out of Creative Cloud and then try signing back in again.

    J
    jaymeb86843682
    Participant
    November 23, 2017

    I'm running Windows 10 Pro.

    SanyamTalwar
    Community Manager
    SanyamTalwarCommunity Manager
    Community Manager
    November 21, 2017

    Were you able to update your InDesign from CC2017 to CC2018?

    Kellie Goodman
    Kellie Goodman
    Participant
    October 27, 2017

    I've discovered my issue and I think it might apply to OP as well. When I looked in my Applications folder the latest versions of Adobe were in there and I needed to update the apps in my doc, I completely forgot to do this. Hopefully this helps OP as well! Thanks for everyone's help.

    Kellie Goodman
    Kellie Goodman
    Participant
    October 27, 2017

    I am having the exact same issue which is why I found this post. My CC subscription is telling me I am up to date with my Adobe programs but my colleague has downloaded the 2018 13.0 update so I know I'm behind on my versions. I've tried the "Check for updates" option in the menu and it's not reporting any updates. Is there some other way to get the most up to date version?

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    October 27, 2017

    You should be appearing in your Creative Cloud Desktop under the Apps category. If it is not there try signing out and then signing in again.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    October 23, 2017

    InDesign CC2018 is version 13.0, so from which version are you trying to open.

    Have you tried Saving the earlier version as an IDML document and then open this with version CC2018?

    jenniferg56476725
    jenniferg56476725Author
    Participant
    October 23, 2017

    Thanks for the swift responses guys. I'm on the most up to date version of Indesign available on my CC subscription. Which is (2017). However a designer I'm working with has updated her subscription , and when I try to open files from her her I get the below error message. I guess that if she is on 13.0 and that is 2018 this explains things, but how come she has got 2018 and I haven't...?

    Obviously I could use idml, but it's a bit messy, I'd rather just be on the same version.

    thanks in advance!

    J

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      October 23, 2017

      Why? Because you didn’t update to CC2018, yet, meaning that you are NOT on the most up to date version.

      Open the CC desktop app and update to CC2018 but as Derek notes, it’s not a bad idea to check the advanced options and uncheck the option to delete the previous version.

      If CC2018 is not available to you, be sure your computer will support it. On Mac that means 10.11 or later.


      In addition to what Bob said about the Advanced Options make sure that "Import previous settings and preferences" is also unchecked. Keeping old preferences has caused a lot of problems since the new version came out. See screen shot:

      BobLevine
      Community Expert
      BobLevineCommunity Expert
      Community Expert
      October 23, 2017

      You’re going to need to explain exactly what’s going on.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices