Indesign v19.0.1 crashes on startup - win11

Forum|Forum|2 years ago
December 11, 2023
2 replies
268 views

My InDesign crashes on startup after a few seconds of loading screen.

I have deinstalled and reinstalled the app - have deleted the preference files and reset them on startup with control-alt-shift... nothing works.

Any suggestions?

I am on a very new Win11 machine - NVIDIA 4090, i9 processor, 128 GB RAM...

Bug

This topic has been closed for replies.

snkrt-juAuthor

Participating Frequently

I could fix the problem only by completely deinstalling the creative cloud with all its apps and then run adobe's cleaner tool. After that a fresh re-install - now everything is working again.

BobLevine

Community Expert

Do you get any kind of error messages? Do you have any third-party plugins such as a font manager?

snkrt-juAuthor

Participating Frequently

No error message, it crashes immediately during the loading screen. And no third-party-plugins installed.

BobLevine

Community Expert

A couple of rouble-shooting steps:

Run InDesign as an administrator.
Create a new user account on the computer and run InDesign from there.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded