InDesign Windows 11 PostScript Printing Error

Forum|Forum|3 years ago
December 1, 2022
3 replies
1511 views

We recently purchased some new laptops with Windows 11 on them and are getting "The Adobe Print Engine has Failed" error when using a PostScript driver. This issue did not exist with the driver on Windows 10 machines. Is there an issue using PostScript drivers with indesign on Windows 11 machines. Any information would be helpful. Also I did update the PS Driver to the newest available and the issue persists.

Print

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Peter Spier

Community Expert

Are you printing to file or to a physical printer?

J

Jesse273931159a9lAuthor

Participant

Physical printer. This just started happening with the Windows 11 machines as the 2 other graphic designers are able to print fine from their windows 10 machines.

Peter Spier

Community Expert

Do other programs print to this printer OK in Win11? I have some printers I've had to abandon when I upgraded to Win10 becausee there were no compatible drivers and the same problem may be hitting you with Windows 11.

Willi Adelberger

Community Expert

Why are you using PostScript? Create PDFs with export to PDF and avoid EPS and use PDF/X-4.

J

Jesse273931159a9lAuthor

Participant

Our graphic designers say there is an issue with export to pdf, that the colors don't always translate correctly. In turn they use the PostScript driver to custom use a custom print size on the plotter as the regular print driver does not allow for a custom print size.

James Gifford—NitroPress

Legend

I'm sure you know your workflow and systems, but PS is getting pretty long in the tooth and edging into obsolescence.

It may be time to reevaluate your workflow around a native print language (used to work with plotters that had their own language if not PCL), or find a path through export to PDF that maintains color values. (PDF is quite complex and default color profiles etc. are not always optimal for commercial print setups.) It may be as simple as getting a correct color profile for your plotter.

James Gifford—NitroPress

Legend

My system, updated fairly early to Win11, has both PCL and PS print drivers for my hulking HP industrial printer installed. I usually use PCL, the need for PS printing having diminished a lot in recent years. I haven't manually updated the drivers or utilities at least since this sytem was built, about 3 years ago.

A test print from ID to PS worked just fine. So I'd say it's no inherent issue.

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