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Indesign won't open any document, just showing the spinning wheel

Community Beginner ,
Jun 26, 2018 Jun 26, 2018

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Recently I'm having this problem, also with illustrator. Indesign wont open any document, there is no error message or anything but the spinning wheel. Sometimes forcing the app to close and open it again works but not always. I'd already deleted the preferences but didn't make any difference. This problem is been for least one week, suddenly works fine but there are days than can't work for

I'm running Mac Os High Sierra 10.13.5

Indesign and illustrator latest version

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correct answers 1 Correct answer

Community Expert , Jun 26, 2018 Jun 26, 2018

Try resetting your preferences again:

Close InDesign. Then hold down Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

Also try unticking in InDesign Preferences Use GPU Performance.

And maybe double check you do have the latest version of InDesign, which is 13.1 (not 13.01).

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Community Expert ,
Jun 26, 2018 Jun 26, 2018

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Try resetting your preferences again:

Close InDesign. Then hold down Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

Also try unticking in InDesign Preferences Use GPU Performance.

And maybe double check you do have the latest version of InDesign, which is 13.1 (not 13.01).

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Community Beginner ,
Jun 26, 2018 Jun 26, 2018

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Hi Derek

it works just fine! Many thanks!

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Community Beginner ,
Jul 01, 2018 Jul 01, 2018

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Many thanks for the help, but this week once again the problem occurs, with or without the GPU Performance the illustrator keeps freezing when trying to open a file. I do have the latest Illustrator versión, also the latest MacOs version

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Community Expert ,
Jul 02, 2018 Jul 02, 2018

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You'll have to post about Illustrator issues in the Illustrator forum, not here.

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New Here ,
May 27, 2024 May 27, 2024

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Hi I am having the same problem and I did what you suggest in the chat but for me doesn't work. I am still having the same problem. I using Indesign 19.3

Could you help me please?

thanks

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Community Expert ,
May 27, 2024 May 27, 2024

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Hi I am having the same problem and I did what you suggest in the chat but for me doesn't work. I am still having the same problem. I using Indesign 19.3


By @Andrea29887927otko

 

Your version of the operating system?

 

Also, try to update to InDesign 19.4. (Note: InDesign 19.4 has its own issues that may require you to revert back to 19.3, namely a "file is in use" message on attempt to open files).

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