InDesign won't open on my computer

Hi I have installed InDesign on my computer. When I try to open it, it flashes on my screen as if it is trying to open but then closes. I've tried multiple times over many weeks, including restarting the computer, unplugging and replugging the computer etc. I've liaised with both Adobe and Windows support and they haven't been able to solve it so I thought I'd check in here where there is so much real life experience too.

I have a Lenovo Thinkpad laptop, running Windows 10. I have heaps of C drive space on this computer, it's relatively new and I've deleted all unnecessary content, apps and temporary files from the computer. Instead of using My documents on my computer, I use an external hard drive. I hope you can help!