Indesign won’t open

Forum|Forum|4 years ago
March 27, 2022
3 replies
289 views

Hi all Indesign has been stuck on loading screen for few hours now, I tried multiple thing:

-Version was updated to 17.2- tried using older versions 17.1 / 17.0 / 16.4 - none of them worked, came back to most updated- still no luck

- Restarting my computer multiple times

- Freeing up space in the computer, also purging. ( there's plenty of space available)

- logging in and out from creative cloud desktop app

Did anyone else expirenced any thing like that????
Help 😩

This topic has been closed for replies.

J

Jonathan@KarbonMG

Participant

I'm having the same issue and it started after my last major Mac update. I haven't been able to open InDesign for a week now. I tried cleaning my temp files, caches, un/reinstalling InDesign, rebooting multiple times, shutting down my cloud drives, etc. Nothing worked. Today, I see there is another Mac update and I'm hoping it resolves the issue.

A

Albert DC89

Participant

Mac OS 12.3

First encountered this problem with Indesign 17.0.1

And the adobe support suggested creating a new Mac user after about hour of trouble shooting (restart by deleteting preferences, resolving font-errors, giving root permissing to user-where ID opened, re-installing and cleaning CC etc)

Given creating a new user and shifting your whole workflow to a new Mac account is a tedious process - it tool about a month! and Thank god ID was opening.....

then, it stopped hanging like it did for the old user! It is InDesign (17.2) now, and evey time it starts it hangs

Mac > Press Shift, Ctrl, Alt and Cmd and start ID to delete preferenes is of no use, and downgrading to 17.1 is also not workign any longer!!

for a new Mac User - it might work, btu am not going to keep creating new Mac user accounts and spend time in realigning the OS workflow so that Indesign can keep messing up permissions with every other update!

jmlevy

Community Expert

Try to reset preferences: quit InDesign and relaunch it while holding down the Shift, Ctrl and Alt keys [Windows], Shift, Ctrl, Alt and Cmd keys [Mac] until you see a warning message asking for confirmation.