Participating Frequently

Question

Indesign won't save, won't undo

Forum|Forum|4 years ago
December 16, 2021
4 replies
777 views

All was fine until today, 12/16/21. But now, I can't save a file. All I can do is a save as, and overwrite last saved version. And Undo is unavailable. I'm working on a deadline and have had to rebuild file, over and over. This is a crisis, Adobe!

Running InDesign 16.4

OS Mojave on 10.14.6 (18G9323)

Model Name: MacBook Pro

Model Identifier: MacBookPro14,3

Processor Name: Intel Core i7

Processor Speed: 3.1 GHz

Memory: 16 GB

Sys summary attached.

This topic has been closed for replies.

Barb Binder

Community Expert

Does enabling the application frame help, @Silvercat22?

Window > Application Frame

~Barb

~Barb at Rocky Mountain Training

Silvercat22Author

Participating Frequently

No it doesn't.

Just discovered another issue. Can't get Properties palette to show. Normally I keep it at the top of the window. But when I try to enable it, it is nowhere to be found.

This sucks.

Silvercat22Author

Participating Frequently

p.s. I can add Properties to side bar, so that's better than nothing.

A single workspace that I created is half- functional. All others have been lost.

Barb Binder

Community Expert

Yes. Work your way to the bottom of the post @Steve Werner linked to.

~Barb

~Barb at Rocky Mountain Training

Silvercat22Author

Participating Frequently

Just rebuilt the Cache and Prefs following the instructions at https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

And then launched InDesign with the fresh new files..

~/Library/Caches/com.adobe.indesign

~/Library/Preferences/Adobe InDesign

Original problem of not being able to save or undo is solved.

But the rebuild di not help the issues I described in my earlier post today re the tiny window.

And... workspaces not showing and so tools and palettes are not showing.

I know how to go back to previous cache and prefs.

But this is all very inconvenient and maddening.

Peter Spier

Community Expert

Do you have an external monitor installed? There have been a lot of reports of strange behavior with external monitors.

Silvercat22Author

Participating Frequently

No. No external monitor.

Steve Werner

Community Expert

Try restoring your InDesign preferences and caches:

Adobe InDesign: Rebuilding Preferences and Cache Fileshttps://www.rockymountaintraining.com › adobe-indesi...

Silvercat22Author

Participating Frequently

Was able to delete preferences using the technique of holding down Shift+Option+Command+Control.

But ... Now I'm really in trouble. Now Indesign will not open ANY existing indd files... it will not open a new doc... and it will not open any Adobe template sets. !!?

Steve Werner

Community Expert

Exactly what happens when you try to open any existing file? Error message (if so what is it?) Does the program crash?

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