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Indesign wont launch, an error occured

New Here ,
Dec 30, 2023 Dec 30, 2023

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please help, i just installed indesign 2024 package. but it wont launch with this error message. I tried to download the older version (2023) but it came with the same error message. I tried to install illustrator but it works just fine. only the indesign. please help I need to get some job done.

Screenshot 2023-12-31 123836.pngScreenshot 2023-12-31 125613.pngScreenshot 2023-12-31 125623.png

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Activation billing and install , Bug

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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Assuming you have the correct system specs, it might be worth uninstalling every version of InDesign using the Adobe Cleaner Tool and then reinstalling the application(s) again.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Jan 01, 2024 Jan 01, 2024

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Thx for this, it worked but not sustain. I managed to launch indesign twice after doing this. but then the third time, I got the same error message.

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Community Expert ,
Jan 01, 2024 Jan 01, 2024

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Try resetting the InDesign settings back to the factory defaults to see if that helps.

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Community Expert ,
Dec 31, 2023 Dec 31, 2023

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If system meets requirements (including RAM, Graphics Card and harddisk space) you will need to have read write priviledges. (Are you the administrator on the computer)- Also there is a check of all fonts, and you may have poorly designed fonts on your computer which hinder InDesign from initialising. 

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Community Expert ,
Jan 02, 2024 Jan 02, 2024

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What are your system specs? Version/build of Windows and RAM are the two biggest factors.

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