InDesign wont open file. Program is up to date. What to do?

When trying to open a file from a colleague i get this error message.  

Cannot open the file. Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.

• InDesign is fully up to date.
• Tried restarting InDesign as well as computer.
• Tried reinstalling InDesign.
• The file opens on a third colleagues computer who has the same version of InDesign as i have.

I cant see what else to do?

Thanks in advance.