InDesing are crashing when I try to import .rtf file or paste text from Word

Forum|Forum|5 years ago
October 5, 2020
4 replies
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Correct answer a.cedano

I solved the issue importing directly the .docx file. Apparently there is one problem with .rtf files created from Word.

For test, I tried to create the same .rtf file from Pages and the import was successful too.

D

Dirk Becker

Legend

My first guess on that crash report is a corrupt font - telling from "CoolType" pretty far up in the stack trace.

A

a.cedanoAuthorCorrect answer

Inspiring

I solved the issue importing directly the .docx file. Apparently there is one problem with .rtf files created from Word.

For test, I tried to create the same .rtf file from Pages and the import was successful too.

Mike Witherell

Community Expert

Here is a reset method:

1. Reset Preferences:

Close all adobe applications
Go to Locations:
~/Library/Caches
~/Library/Preferences
Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
Launch InDesign from the CC
Once done, set the InDesign preferences once gain with no files open
Open your afflicted document and test the placing of text again

Mike Witherell

A

a.cedanoAuthor

Inspiring

Thanks for your response. I tried the reset you indicates and the crash persits. Then i can't continue to work with InDesign. I reported the crash and null response from Adobe.

Mike Witherell

Community Expert

Have you tried resetting/trashing InDesign preferences and restarting InDesign?

Mike Witherell

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