Inspiring

Answered

Installed fonts showing up as missing after update

Forum|Forum|3 years ago
March 31, 2022
10 replies
3044 views

Hi everyone.
Yesterday I have updated InDesign and decided to delete also the cache just to make things work faster.
After that, several fonts I have frequantly used for years are showing up as missing, even though they are in the Adobe font folder. The fonts perfectly work in other Adobe software like Illustrator and Photoshop.
I tried to install and uninstall InDesign, install and uninstall the fonts. Didn't work.

Now all my work is stuck because I used those fonts. I've contacted Adobe Support, which kept redirecting me from agent to agent for 2.5 hours. I spoke with 7 people. The last one said that I will receive a callback in 24 to 48 hours, which is ridiculous, as my clients are waiting, and I have already wasted 2.5 hours answering the questions of agents who couldn't help me.

I've seen a similar bug addressed in the forum, but no answers or solutions were mentioned, so I am sharing this issue again with the hope that anyone here experienced this and found a solution.

Thanks in advance for any advice.

This topic has been closed for replies.

Correct answer HARSHIKA_VERMA

Hi All,

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

Let us know if you need further assistance. We'd be happy to help.

Thanks,

Harshika

HARSHIKA_VERMA

Correct answer

Community Manager

Hi All,

We appreciate your patience. The issue is fixed with the latest InDesign version (17.2.1). Please update InDesign to the latest version and see if that helps.

If you still experience the issue on the 17.2.1 version, then please try resetting the preferences. It will fix the issue.

Let us know if you need further assistance. We'd be happy to help.

Thanks,

Harshika

Anshul_Saini

Community Manager

Hi @yerkanian @dbeattie-rcb @Aristotle_CDE @Andy5C85 @Jeremy AB @debk89864844,

We are sorry for the trouble. We are able to replicate the issue at our end with multiple fonts on v17.2 & in some instances, on v17.1 as well. We have logged a bug a with the product team last week, and they are currently investigating the issue.

I would request you to upvote this UserVoice (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font...) if not done already. By doing this, you will keep on getting updates related to this issue.

Also, if possible, please share the download link to the fonts which are not showing up in Indesign here or via DM with me.

In the meantime, you may install the older version of Indesign v17.0.1 or earlier until this issue gets fixed.

Regards,

Anshul Saini

yerkanianAuthor

Inspiring

Hi Anshul, switching to 17.1 didn't help me. I've tried all the 17 versions but eventually had to go to 16.4 to be able to work normally. The problem was not only with the several fonts not showing up, but also with InDesign crashing when opening the fonts list in the Character panel, and scrolling. Also, files were loading very slowly, probably due to the issue with the fonts.

Here are the fonts that were not working after the update
https://www.typotheque.com/fonts/fedra_sans/armenian
https://www.paratype.com/fonts/pt/noah

there were others as well, but I don't remember already which ones.

Anshul_Saini

Community Manager

Thanks for sharing the link to the font @yerkanian and other details. Until the fix gets released, you may keep on using the InDesign v16.4.

Regards,

Anshul Saini

yerkanianAuthor

Inspiring

I finally got a call from the Technical team today (after around 90h of contacting them).
They just told me that if reverting to the older version works for me, I should just keep using the old version (16.4), and they happily closed the case.

Aristotle_CDE

Participant

I thought I was going nuts! Thanks for posting this, or I wouldv'e changed everything!

L

Laubender

Community Expert

Hi all,

please comment and vote for fixing the bug at InDesign UserVoice:

installed font missing InDesign 17.2 macOS 12.3 (Monterey) and macOS Catalina
Tom Moulaert, Mar 29, 2022
https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44970238-installed-font-missing-indesign-17-2-macos-12-3-m

Thanks,
Uwe Laubender

( ACP )

D

dbeattie-rcb

Inspiring

Uwe,

Almost all of the newly discovered bugs and issues get posted here by both beginners and pros. The uservoice forum is a wasteful extra step, users are making their complaints known right here! Adobe take notice and move faster on these concerns!

L

Laubender

Community Expert

Disagreed.

The developers are looking into UserVoice first.

Regards,
Uwe Laubender

( ACP )

yerkanianAuthor

Inspiring

Yes, and what is ridiculous, is that none of the 7 agents I spoke to, never suggested going back to the previous version, before they callback with a solution. I now received an email that they scheduled a call in 4 days. It's a joke.

A

Andy5C85

Known Participant

I'd love to be able to bill Adobe for all of the time I spend chasing their bugs...or "feature enhancements" that screw things up. They have no concept of what it is to use their products in a client-driven production environment. It must be great to have a virtual monopoly on an industry and not really care about the end users while gladly collecting those monthly subscription fees.

yerkanianAuthor

Inspiring

I feel you.
It is also frustrating that you have to spend hours speaking to their support agents, and none of them understands what you are speaking to them. They keep redirecting you to another agent, and to another...and hours later you find out that none of them can help, and then you need to wait 5 days so someone from a technical team calls you...this is not a new bug, this keeps happening to the users for years. I see posts from 2017 with the exact same issue, 5 years with updates, and they still can't solve the issue.

D

debk89864844

Known Participant

Yes. That happened to me and i spent 4 hours trying to do all of the ways to make it work. Thanks - I just rolled back and it's working. Better get at it - have clients waiting! Sheesh...

Jeremy AB

Known Participant

Same here. Time to rollback.

Jeremy AB

Known Participant

What the... why did rolling back remove all my settings?

yerkanianAuthor

Inspiring

When you uninstall a version it always asks you if you want to keep your preferences or remove them.

yerkanianAuthor

Inspiring

Dear Brad, thank you so much. I just reverted to the old version, converted my file to an older version and it works!!

It is crazy that none of the 7 agents told me to do so before they contact me with a solution.
You saved me from a nervous breakdown 🙂 Thank you!

Brad @ Roaring Mouse

Community Expert

"It is crazy that none of the 7 agents told me to do so before they contact me with a solution"

This is the good thing about forums like this; we, the "front line", tend to know when there's a problem before the Tech Support do, especially when a point release JUST comes down the pipe.

Brad @ Roaring Mouse

Community Expert

This has been reported by several posters. Apparently a bug has crept into 17.2. Roll back to the previous version for now.

D

dbeattie-rcb

Inspiring

And thank you to Brad@RoaringMouse for a simple answer and workaround!

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