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Interactive PDF buttons disappearing and slow to respond

New Here ,
Oct 14, 2021 Oct 14, 2021

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Hi,

I'm having trouble with a file that I have not experienced with prior versions. It is created from InDesign and output as an interactive PDF. When viewed on screen the funtionality can be painfully slow in response to page arrow clicks. The "Home" button disapears at times. On the ToC, I get a box the shape of the button that is a preview of the page its supposed to jump to. See screen grabs for these issues.

 

I've plowed through the forums and see similar questions but no hard answers to solve the issue. Please let me know if you have any troubleshooting ideas. Thanks

Will

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Bug, Import and export, Performance, Publish online, Type

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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You haven't found ways to fix it because there are none. The whole thing is wonky at best and is not related to InDesign but to the interactive PDF format itself.

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Zoinks.

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Explorer ,
Oct 29, 2021 Oct 29, 2021

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It's odd though, because it was working just fine for me up until a few months ago. So something in Acrobat's most recent updates seems to have broken this functionality. At least on the MAC side of things. When I test my button links on my PC-side, the interactivity performs correctly.

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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I am having the exact same issue - on a MAC, latest MacOS, latest versions of all things Adobe. Hover states no longer appear for buttons, there's a huge lag on the response from buttons, and I'm also having the same issue with clicks of buttons creating a box the shape of the button that is a preview of the page its supposed to jump to. All of this worked fine for me until a few weeks ago and all of a sudden, it no longer functions. Has anybody found any fix? Or any ideas to troubleshoot as the original poster asked? Thanks.

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Please re-read my original response to this.

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Thanks Bob, is there any fix you are aware that can be applied in Adobe Acrobat in that case? It's just odd that it always worked until now - I am almost at sign off point with a document and now it suddenly doesn't work. 

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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No. Interactive PDF is an awful format for anything like this. If my client approached me about something like this, I'd turn down the job.

Hover effects as you already discovered are wonky to begin with even in Acrobat and they don't work at all in many third-party reader apps, browsers and mobile devices.

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Now that Flash is obsolete, some features in Interactive PDFs have changed – you can have a word or words or an image (such as a button shape) as a document hyperlink to say another page in the document, or to an external website. Some devices, for example, iPads, don't have rollover capability – only click – you should avoid multi-action buttons like On Click, On Roll Over, etc.  Multi-state objects (MSO) don’t work at all in Interactive PDFs.

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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That's irrelevant in this case. Hover effects never had anything to do with Flash.

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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I was really making a point about buttons. (the mention of Flash was to cover other things, such as video).

 

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Okay. Just wanted it to be clear for others.

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Thank you for replying. So in effect, I can't use buttons in my indesign document if I will export as a PDF? It seems fine if I publish online but even without a hover state and just the action of going to a bookmarked page, it glitches - there is a huge lag in response before the link takes the user to the page and then there is also this button shaped preview (like a kind of transparency through to the page it's meant to jump to) that flashes up (and sometimes also prevents the link working). If I understand correctly, I will simply have to stick to hyperlinks, even for page navigation (such as page arrows)?

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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Yup. Buttons are awful.

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