Interactive PDF Printing Problems

[lindseyc1994]

This is the weirdest thing. I created an interactive form in InDesign. The interactive fields are either check boxes or text boxes, where in the PDF you can type into.

When I export to PDF, open the PDF, everything is fine. Printing - all good; check boxes and text boxes show up. Everything shows up in the print. HOWEVER when I send this PDF form to someone via email, they have printing problems. They can open the PDF, the check boxes and text boxes work. BUT when they print out the form, the text boxes and check boxes dissapear. What comes out of the printer is all the text, but none of the boxes and text boxes are on the paper.

Long story short: when I print this PDF form out, I see everything on the printed paper. When someone else prints it from a different computer, they lose the text boxes and check boxes when they print. Someone please help!

P.S. I know that I can just easily switch the interactive fields for plain boxes if I'm printing this out, but the person I'm sending this to would like to be able to send this out via email but also print it out for others.

[Derek Cross]

Is the other user using the Acrobat Reader?

[lindseyc1994]

No, he says he it opens in an email tab.

[Kevin Stohlmeyer · Accepted solution]

There's your problem. in order to keep this printing as you designed, they should open in Acrobat or Acrobat Reader and print from there. Printing from an email window is a gamble at best.

[lindseyc1994]

Problem Solved - thank you

[Jeffrey_Smith]

If the PDF attachment is previewed from Outlook, Microsoft uses it's own PDF previewer and this will not show interactive form fields.