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intraDESIGN
Participant
September 22, 2017
Answered

Is there a solution for the mouse pointer issue on High Sierra yet?

  • September 22, 2017
  • 4 replies
  • 13559 views

Hi there,

since the MacOS Update to High Sierra my mouse pointer is corrupted ONLY IN INDESIGN and not visible anymore. Instead there is a more or less transparent square of pixels and it is almost impossible to hit small points on the screen.

I have already switched off the GPU acceleration but it did not change anything. The only thing I can do is to close an restart InDesign. This gives me some minutes, but thats no solution...

It is the same issue on my MacBook Pro an on my iMac.

Is there a way to slove the problem?

Thanks very much,

Timo

    This topic has been closed for replies.
    Correct answer BobLevine

    I will not dispute the fact that Adobe dropped the ball in warning users. But so did Apple in releasing this thing. InDesign is not the only application with issues and there are no Wacom drivers available yet, either. But the information was out there and has been for some time.

    NEVER upgrade an operating system without a)making 100% sure through testing and/or research that everything you need works and b)a full backup in case something goes wrong.

    That you made a foolish assumption is on you and anyone else that made it.


    I'm unlocking this thread long enough to inform High Sierra users that Apple released an update today that should fix this issue. Read about it here: Apple releases macOS High Sierra 10.13 Supplemental Update with bug fixes for Adobe InDesign, Mail

    4 replies

    jan.daniel
    jan.daniel
    Participant
    October 2, 2017

    This is like playing Baldur's Gate.

    You have to point on some hidden places (on exact pixels) and some secret weapon than appears under cursor.

    Crazy!

    Work takes 2x time

      williamgensburger
      williamgensburger
      Participant
      October 2, 2017

      THERE IS A WORKAROUND: I just completed a newspaper layout despite the issue.

      If you position your blurred color square (where the cursor would be) to the right of where you want to be, then press Ctrl-Click, the cursor appears (along with the menu dialog). Move your cursor to where you need and click once. Then click again and using the shift key, you can resize things, move things, etc. It's a pain in the ass, but it works and you get used to it. The trick is the second click, before you try to effect any changes.  Hope this helps.

        amaarora
        Community Manager
        amaaroraCommunity Manager
        Community Manager
        September 22, 2017

        We have isolated this issue, it is mainly present on macOS 10.13, and can occurs anytime whenever cursor related functionality being used like placing/drag-drop/selection etc.

        We are actively working with Apple on this issue to get it resolved as soon as possible. However, it may not get fixed with the GM build of High Sierra (10.13), but a subsequent Dot Release.

        We will surely let our customer know, once we have more information from Apple.

        Workaround:

        1) Restart InDesign.

        2) Revert back to macOS 10.12.6

        -Aman

          alextheberge
          alextheberge
          Participant
          October 2, 2017

          Why on earth wasn't the issue isolated and users warned AHEAD of the MacOS 10.13 release? Hopefully the engineers at Adobe have learned that they need to take advantage of Apple's beta builds and make those builds a part of future software testing.

          This shouldn't have happened. And it's not Apple, it's Adobe's failure to be proactive.

            BobLevine
            Community Expert
            BobLevineCommunity Expert
            Community Expert
            October 2, 2017

            alextheberge  wrote

            Why on earth wasn't the issue isolated and users warned AHEAD of the MacOS 10.13 release? Hopefully the engineers at Adobe have learned that they need to take advantage of Apple's beta builds and make those builds a part of future software testing.

            This shouldn't have happened. And it's not Apple, it's Adobe's failure to be proactive.

            Well said! Apple released 10 public betas of High Sierra during the summer. One would think Adobe had enough time to test and fix their software before the final release of macOS 10.13.


            Great. More wannabe software engineers are checking in.

            Does it occur to you that Adobe told Apple about this and Apple hasn't fixed it? Until a dot release from either Adobe or Apple fixes it, stop making foolish assumptions.

            And while I'm on the topic of foolish. Stop upgrading an operating system on a production machine without testing and research!

              BobLevine
              Community Expert
              BobLevineCommunity Expert
              Community Expert
              September 22, 2017

              Go back to Sierra and wait for Apple to fix it.

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