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N
Nilorn
Participant
January 31, 2022
Answered

Issue installing Indesign server trial

  • January 31, 2022
  • 4 replies
  • 930 views

Hi!

 

I couldn't see a specific part of the forum for Indesign Server, so I am posting it here.

Hope that is corret.

 

So like the subject says, i'm having trouble to install Indesign Server trial on our windows server.

I get the "Update required" message.

 

 

I have followed the steps on the "Learn more" page and more.

What I have tried so far is:

  • Run windows update to make sure it's up to date
  • Update acrobat/cloud to the latest versions
  • Added the registry file found on the "Learn more" page. Which makes sure that IE11 doesnt open in the wrong mode. I also added "Set-up.exe" and "Adobe Installer.exe" to the list of exceptions for good measure.
  • Installed latest version of Edge and changed it to the default browser.

 

Even after this it still isn't working.

I had hoped it would work after changing to Edge instead, but I think it might still be trying to use IE11.

Since when I click the "Learn more" link it still opens it up in IE11. 

 

Any suggestions on things I could try would be greatly apprieciated!

 

    This topic has been closed for replies.
    Correct answer Nilorn

    Solution curtesy of Roddy from the Indesign team.

     

    The older installers rely on a now unsupported version of IE as part of the sign-in.

    The work around for the older installers is by running the installer from the command line passing the silent flag.

     

    So navigate to the directy containing "Set-up.exe". Run "Set-up.exe --silent=1" and it will install IDS without the UI in the default location "C:\Program Files\Adobe\".

     

    Once it is installed you need to get the Provisioning Toolkit and start the trial using that.

    Instructions on how to do that in this link 

    https://helpx.adobe.com/ie/indesign/release-note/indesign-server-december-2019-15-release-notes.html

     

    InDesign server 15.1.1 and up use a different installation process so this solution applies to 15.0.

    4 replies

    N
    NilornAuthorCorrect answer
    Participant
    February 4, 2022

    Solution curtesy of Roddy from the Indesign team.

     

    The older installers rely on a now unsupported version of IE as part of the sign-in.

    The work around for the older installers is by running the installer from the command line passing the silent flag.

     

    So navigate to the directy containing "Set-up.exe". Run "Set-up.exe --silent=1" and it will install IDS without the UI in the default location "C:\Program Files\Adobe\".

     

    Once it is installed you need to get the Provisioning Toolkit and start the trial using that.

    Instructions on how to do that in this link 

    https://helpx.adobe.com/ie/indesign/release-note/indesign-server-december-2019-15-release-notes.html

     

    InDesign server 15.1.1 and up use a different installation process so this solution applies to 15.0.

      J
      Jorah5C3B
      Inspiring
      April 25, 2023

      Greetings. Any chance you would know what the command line argument is for InDesign Server 2017? I tried --silent=1 and it didn't seem to work.

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      February 1, 2022

      Hi @Nilorn,

      Did you verify if your computer meets the minimum system reuirements for the IDS version you are trying to install. See the following link for details

      https://helpx.adobe.com/indesign/kb/system-requirements-indesign-server.html

      -Manan

      -Manan
      N
      NilornAuthor
      Participant
      February 2, 2022

      Hi Manan,

       

      Thank you for your reply!

       

      I checked the system and as far as I can tell it meets the requirements.

      It is Windows server 2016. Has 8gb of ram. A 64bit processor. Internet access etcetera.

      N
      NilornAuthor
      Participant
      February 1, 2022

      Also tried disabling IE11 under features. Still no luck 😞

      N
      NilornAuthor
      Participant
      January 31, 2022

      Forgot to add that I have disabled TLS 1.0 and 1.1 and made sure that 1.2 is available.

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