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Graphite6190
Inspiring
August 7, 2024
Answered

Issue with Alt+Scroll Causing Menu Underline in InDesign 19.5 on Windows 11

  • August 7, 2024
  • 3 replies
  • 2204 views

Uncertain if this a question or feature request.

 

Basically I have this problem with alt+scroll:

https://community.adobe.com/t5/indesign-discussions/how-can-i-stop-the-alt-key-from-activating-the-application-bar-windows-11/td-p/14426715

https://community.adobe.com/t5/indesign-discussions/zoom-using-alt-scroll-wheel/m-p/10495434

 

Whenever I use the alt key with scroll to zoom, the top menu becomes underlined. That's a built in windows fetaure from the days before mice. The difficulty is, if I then press V for Selection, it instead opens the View menu. I have to be careful to hit escape after zooming this way, which is inconvenient.

 

However. I notice this does not happen in Illustrator or Photoshop. In those the menu underlining occurs only whilst the alt+scroll keys are down, it ends immediately on key-up. If I tap the alt key on its own the underlining persists, which is fine and I think the expected behaviour. Although in some software (Acrobat) alt doesn't underline the menus at all.

 

So, thinking more broadly about the cause rather than the symptoms, why does Indesign behave this way? Is it meant to, or something peculiar to me? Do photoshop and Illustrator have some workaround implemented for this problem that Indesign could share?

 

I'm using Indesign CC 19.5 on Windows 11.

 

<Title renamed by moderator>

 

 

    3 replies

    A
    AllenA
    Participant
    November 30, 2024

    Yep, very annoying. I was trying to see if I can set the inputs for the alt key to make it stop going to the menu. You made this post in august it's not nov 30 and they STILL haven't fixed this? 

      Abhishek Rao
      Community Manager
      Abhishek RaoCommunity Manager
      Community Manager
      August 21, 2024

      Hi everyone, 

       

      Thank you so much for your patience. I wanted to let you know that we have checked with the product team, and the bug has been logged. The team is actively working on a fix.

       

      We sincerely apologize for the frustration this has caused and appreciate your understanding. We'll keep you updated as soon as we have more information on the resolution. In the meantime, if there's anything else we can help you with, please don't hesitate to let us know.

       

      Thank you for your cooperation.

       

      Thank you,

      Abhishek Rao

       

        HARSHIKA_VERMA
        Community Manager
        HARSHIKA_VERMACommunity Manager
        Community Manager
        August 7, 2024

        Hi @Graphite6190, 

         

        Thank you for reaching out. I found a similar issue posted in the past: https://adobe.ly/4dAaY8w. Please check this post and let us know if your issue is same and also try the steps suggested. 

         

        Are you also experiencing the issue only while using an external mouse?

         

        We will try our best to help.

         

        Thanks,

        Harshika

          G
          Graphite6190Author
          Inspiring
          August 9, 2024

          I would be curious to know if this behaviour does look like a bug to you? does it happen this way normally? I found a recent example of someone having the issue, but also one from 2019, so I wonder if it's part of InDesign. Thanks

          Abhishek Rao
          Community Manager
          Abhishek RaoCommunity Manager
          Community Manager
          August 14, 2024

          Apologies, the Illustrator part of that is a little choppy in the recording, but I think the issue is still clear


          Hello @Graphite6190, 

           

          Thank you for the explanation. We are not able to reproduce the issue at our end. However, would you mind testing the issue in safe mode: Start your PC in safe mode in Windows - Microsoft Support? 

           

          Please keep us posted with the update. 

           

          Thank you, 

          Abhishek Rao

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