Issue with Alt+Scroll Causing Menu Underline in InDesign 19.5 on Windows 11

[Graphite6190]

Uncertain if this a question or feature request.

Basically I have this problem with alt+scroll:

https://community.adobe.com/t5/indesign-discussions/how-can-i-stop-the-alt-key-from-activating-the-a...

https://community.adobe.com/t5/indesign-discussions/zoom-using-alt-scroll-wheel/m-p/10495434

Whenever I use the alt key with scroll to zoom, the top menu becomes underlined. That's a built in windows fetaure from the days before mice. The difficulty is, if I then press V for Selection, it instead opens the View menu. I have to be careful to hit escape after zooming this way, which is inconvenient.

However. I notice this does not happen in Illustrator or Photoshop. In those the menu underlining occurs only whilst the alt+scroll keys are down, it ends immediately on key-up. If I tap the alt key on its own the underlining persists, which is fine and I think the expected behaviour. Although in some software (Acrobat) alt doesn't underline the menus at all.

So, thinking more broadly about the cause rather than the symptoms, why does Indesign behave this way? Is it meant to, or something peculiar to me? Do photoshop and Illustrator have some workaround implemented for this problem that Indesign could share?

I'm using Indesign CC 19.5 on Windows 11.

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[HARSHIKA_VERMA]

Hi @Graphite6190, 

Thank you for reaching out. I found a similar issue posted in the past: https://adobe.ly/4dAaY8w. Please check this post and let us know if your issue is same and also try the steps suggested. 

Are you also experiencing the issue only while using an external mouse?

We will try our best to help.

Thanks,

Harshika

[Graphite6190]

Hi,

The linked issue relates to the unexpected zooming out on scroll+up when it should zoom in on scroll+down. It doesn't relate to the activation of the top menu. Thanks for the look, but this is a totally different issue.

Also relating to an external mouse, this happens if scrolling using the built-in trackpad also, although I don't normally use it that way.

[Graphite6190]

(Also I use a Logitech rather than Microsoft mouse causing the difficulties at that link)

[Graphite6190]

I would be curious to know if this behaviour does look like a bug to you? does it happen this way normally? I found a recent example of someone having the issue, but also one from 2019, so I wonder if it's part of InDesign. Thanks

[Abhishek Rao]

Hello @Graphite6190, 

Thanks for sharing the info. We are checking with the product team about the issue and will get back to you shortly. 

Also, it seems to be an intermittent issue, but if you can record a video for us showing the whole workflow, that would be helpful.

Thank you, 

Abhishek Rao

[Graphite6190]

Apologies, the Illustrator part of that is a little choppy in the recording, but I think the issue is still clear

[Abhishek Rao]

Hello @Graphite6190, 

Thank you for the explanation. We are not able to reproduce the issue at our end. However, would you mind testing the issue in safe mode: Start your PC in safe mode in Windows - Microsoft Support? 

Please keep us posted with the update. 

Thank you, 

Abhishek Rao

[Graphite6190]

Hi I'm using Windows. But in Safe Mode with Networking it still occurs (indesign won't open in straight safe mode because it can't verify the licence) 

[Abhishek Rao]

Hello @Graphite6190,

Thank you for sharing the update. Could you please take a backup of your InDesign preferences, reset them, and then test to see if the issue persists? You can refer to this article for guidance: Set preferences in Adobe InDesign

In the meantime, I’ll check in with our product team and provide an update.

Thank you,  
Abhishek Rao

[Graphite6190]

Can confirm occurs after deleting both the cache and preferences

[Abhishek Rao]

Hello @Graphite6190, 

Thank you for sharing the information. We are investigating this with our product team. Meanwhile, would you mind sharing an InDesign file having the issue with me over a private message to test on our end?

Additionally, Please test the issue on InDesign 19.4 and update us. 

We will soon get back if the product team needs more information. 

Thank you, 

Abhishek Rao

[Graphite6190]

Hi, when I need to recreate the issue I just hit 'new file' it's a persistent issue. I don't have access to another machine rn but I recall it happening on my work laptop last year. I tried on 19.4 just now, and 18.0, still happens in both.

[Abhishek Rao]

Thank you for all the information. We have initiated a discussion on this and will provide an update.

Thank you,

Abhishek Rao

[Abhishek Rao · Accepted solution]

Hi everyone, 

Thank you so much for your patience. I wanted to let you know that we have checked with the product team, and the bug has been logged. The team is actively working on a fix.

We sincerely apologize for the frustration this has caused and appreciate your understanding. We'll keep you updated as soon as we have more information on the resolution. In the meantime, if there's anything else we can help you with, please don't hesitate to let us know.

Thank you for your cooperation.

Thank you,

Abhishek Rao

[Graphite6190 · Accepted solution]

Probably not super useful, but I saw an old version of this problem talked about here: https://www.autohotkey.com/boards/viewtopic.php?t=87332

and here: 

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/44564751-de-stick-alt-k...

and here:

https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/37321876-alt-key-modifi...